(Asst.) Customer Service Officer

Avery Dennison
Guangzhou
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer-oriented","Communication","Problem-solving","Data processing","Service mindset","Patience","Responsibility"]

Manage end-to-end customer order follow-up, ensuring on-time and accurate order fulfillment while meeting customer requirements. Handle customer inquiries, suggestions, and complaints via phone, email, and fax in line with company processes and service standards. Build customer relationships, support identifying sales opportunities to increase order conversions, and help achieve service, cost, and quality goals. Participate in quality, safety, 5S, and continuous improvement initiatives, and assist with onboarding and cross-team collaboration.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Avery Dennison
Avery Dennison
20 hours ago

(Asst.) Customer Service Officer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage end-to-end customer order follow-up, ensuring on-time and accurate order fulfillment while meeting customer requirements. Handle customer inquiries, suggestions, and complaints via phone, email, and fax in line with company processes and service standards. Build customer relationships, support identifying sales opportunities to increase order conversions, and help achieve service, cost, and quality goals. Participate in quality, safety, 5S, and continuous improvement initiatives, and assist with onboarding and cross-team collaboration.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Execute company customer service processes: receive orders, check order execution, and support timely and accurate fulfillment aligned with customer requirements.
  • •Handle customer inquiries, recommendations, and feedback via phone, email, and fax, ensuring timely follow-up.
  • •Receive and follow up on customer complaints according to company procedures and service standards.
  • •Maintain customer relationships and proactively analyze potential sales opportunities to help increase order conversions and support team sales targets.
  • •Comply with company policies and systems procedures; support quality, safety, and 5S activities, and participate in continuous improvement and performance reviews.

Key Requirements

  • •Associate degree or above, with 2+ years of experience in related industries (e.g., order follow-up, customer service).
  • •Fluent in English for listening, speaking, reading, and writing.
  • •Proficient in computer use, including Windows OS and office software such as Word and Excel.
  • •Customer-oriented mindset with good service awareness, patience, and responsibility.
  • •Strong communication, expression, and problem-handling skills, including handling urgent issues independently.
Experience:2+ years
Education:Bachelor's
Skills:Customer-orientedCommunicationProblem-solvingData processingService mindsetPatienceResponsibility
Languages:EnglishChinese (Simplified)
Tech Stack:WindowsWordExcelComputer operationsEmailPhoneFax

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn