Principal Consultant - ServiceNow (m/w/d)

Devoteam
Ulm
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Communication","Leadership","Mentoring","Coaching","Quality assurance","Ownership","Team orientation","Strategic thinking"]

Lead strategic ServiceNow architecture and advise clients on scalable, secure target architectures, roadmaps, and technical solutions. Drive international, multi-module ServiceNow initiatives from concept through continuous optimization, and act as a trusted advisor up to C-level. Own delivery quality using architecture principles, Quality Assurance, and best practices, while supporting solution design, demos, effort estimates, and RFP contributions. Mentor consultants and expand reusable standards and assets.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Devoteam
Devoteam
2 days ago

Principal Consultant - ServiceNow (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead strategic ServiceNow architecture and advise clients on scalable, secure target architectures, roadmaps, and technical solutions. Drive international, multi-module ServiceNow initiatives from concept through continuous optimization, and act as a trusted advisor up to C-level. Own delivery quality using architecture principles, Quality Assurance, and best practices, while supporting solution design, demos, effort estimates, and RFP contributions. Mentor consultants and expand reusable standards and assets.
Location: Ulm
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Consulting & Advisory
Seniority: Sr. Manager level

Key Responsibilities

  • •Act as Lead Architect and strategic advisor, translating business strategies into scalable, secure, sustainable ServiceNow target architectures, roadmaps, and technical solutions.
  • •Guide international customers through IT and enterprise process transformation and manage complex, multi-modular ServiceNow initiatives from conception to continuous optimization.
  • •Serve as the central technical and professional point of contact, moderating workshops for requirements, processes, gap analyses, and solution architectures up to C-level.
  • •Ensure functional and technical quality of demanding customer projects through clear architecture principles, Quality Assurance, and best practices.
  • •Support pre-sales activities via solution design, technical demos, effort estimates, architecture concepts, and contributions to RFPs and bid processes.

Pay and Benefits

Perks:Hybrid WorkLearning BudgetPaid Leave

Key Requirements

  • •At least nine years of consulting or IT services experience, including at least five years with a clear focus on ServiceNow.
  • •Proven experience leading large, complex, multi-modular ServiceNow implementations.
  • •Deep expertise in the ServiceNow ecosystem, platform architecture, design, data modeling, integrations, and technical implementation.
  • •ServiceNow Certified System Administrator plus at least one Certified Implementation Specialist (e.g., CIS-ITSM or CIS-ITOM).
  • •Strong technical knowledge of JavaScript, Glide API, and web services such as REST or SOAP, plus confidence with agile methods like Scrum or Kanban.
Experience:IT servicesConsulting
Skills:CommunicationLeadershipMentoringCoachingQuality assuranceOwnershipTeam orientationStrategic thinking
Certifications:ServiceNow Certified System AdministratorCertified Implementation SpecialistCIS-ITSMCIS-ITOM
Languages:GermanEnglish
Tech Stack:ServiceNowJavaScriptGlide APIRESTSOAPScrumKanbanAWSGoogle CloudMicrosoftSAPITSMITOMCMDBCSDMGRCHRSDCSMAsset ManagementRFP

Company Brief

Devoteam
Devoteam is an IT consulting firm specializing in digital transformation, cloud, cybersecurity, and data solutions for enterprise clients across Europe and the Middle East, combining technology partnerships with management consulting services.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1995
WebsiteLinkedIn