ERP Carmona

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Problem-solving","Upselling"]

Support customers for an American domain registrar and web hosting company via phone, delivering friendly, knowledgeable service while identifying customer needs, providing consultations and solutions, upselling where appropriate, and coordinating with internal teams to resolve issues and meet performance metrics.

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FursaFursa
Sutherland
Sutherland
2 years ago

ERP Carmona

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support customers for an American domain registrar and web hosting company via phone, delivering friendly, knowledgeable service while identifying customer needs, providing consultations and solutions, upselling where appropriate, and coordinating with internal teams to resolve issues and meet performance metrics.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve customer issues and upsell;
  • •Identify and relate with various customer needs and scenarios;
  • •Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
  • •Remain updated in client and industry led processes, technology applications, utilities, and products;
  • •Utilize various client based tools and applications for customer management and servicing

Key Requirements

  • •Resolve customer issues and upsell;
  • •Identify and relate with various customer needs and scenarios;
  • •Provide customer resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner;
  • •Remain updated in client and industry led processes, technology applications, utilities, and products;
  • •Utilize various client based tools and applications for customer management and servicing
Experience:Information technology and services
Skills:CommunicationCustomer serviceTeamworkProblem-solvingUpselling
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor