Emirates Group

1 week ago

Senior Airport Services Agent - Amman

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Provide customer service across check-in, boarding, special services, baggage services, ticket desk, and the Emirates Lounge. Ensure boarding and departure procedures are followed, monitor queues and customer priorities, reconcile flight coupons and headcounts, and support smooth on-time departures. Oversee baggage arrival and assist with missing/damaged bags and related documentation. Support ticketing and reservation duties, liaise with service providers, and cover supervision gaps when needed.

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Identify and meet standard and special customer service requirements at check-in, transfer desk, special services, and boarding gates.
•Follow internal boarding procedures before and after flights, including announcements, hand baggage removal, staff briefing, and post-flight coupon reconciliation and headcount confirmation.
•Monitor queues at check-in, prioritize Premium customers, and assist with excess baggage and issues including denied boarding under the 'Options' scheme.
•Oversee baggage arrival in the baggage hall, assist customers with missing or damaged bags, and support necessary paperwork and follow-up.
•Support ticket desk functions with ticketing/reservation duties, including issuing tickets/EMD/EBT and making reservation and fare amendments as needed.

Key Requirements

•Provide quality customer service across check-in, boarding, special services, baggage, ticket desk, and the Emirates Lounge.
•Adhere to boarding procedures including boarding priorities, announcements, and pre-/post-flight reconciliation like flight coupon reconciliation and head count confirmation.
•Minimum O level or equivalent, plus completion of professional training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
•At least 3 years of airline industry experience for outstation requirements.
•Fluent in spoken and written English and the local language; proficiency in Microsoft Office; knowledge of departure control and computerized reservation systems.

Experience:3+ yearsAirline industry

Education:High School

Skills:Customer service deliveryAttention to detailCommunicationQueue managementTeam support

Languages:English

Tech Stack:Departure Control SystemComputerized Reservation SystemMicrosoft OfficeTicketingReservation systemsEMDEBT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group

The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn

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Emirates Group

1 week ago

Senior Airport Services Agent - Amman

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Amman

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Identify and meet standard and special customer service requirements at check-in, transfer desk, special services, and boarding gates.
•Follow internal boarding procedures before and after flights, including announcements, hand baggage removal, staff briefing, and post-flight coupon reconciliation and headcount confirmation.
•Monitor queues at check-in, prioritize Premium customers, and assist with excess baggage and issues including denied boarding under the 'Options' scheme.
•Oversee baggage arrival in the baggage hall, assist customers with missing or damaged bags, and support necessary paperwork and follow-up.
•Support ticket desk functions with ticketing/reservation duties, including issuing tickets/EMD/EBT and making reservation and fare amendments as needed.

Key Requirements

•Provide quality customer service across check-in, boarding, special services, baggage, ticket desk, and the Emirates Lounge.
•Adhere to boarding procedures including boarding priorities, announcements, and pre-/post-flight reconciliation like flight coupon reconciliation and head count confirmation.
•Minimum O level or equivalent, plus completion of professional training in Customer Services and Handling, Ground Operations and Reservations, and Fares & Ticketing.
•At least 3 years of airline industry experience for outstation requirements.
•Fluent in spoken and written English and the local language; proficiency in Microsoft Office; knowledge of departure control and computerized reservation systems.

Experience:3+ yearsAirline industry

Education:High School

Skills:Customer service deliveryAttention to detailCommunicationQueue managementTeam support

Languages:English

Tech Stack:Departure Control SystemComputerized Reservation SystemMicrosoft OfficeTicketingReservation systemsEMDEBT

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn