Qureos

1 day ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the frontline customer support contact, primarily via phone, to resolve issues and answer questions about products and services. Maintain detailed, accurate records of customer interactions in the database, troubleshoot problems, and ensure each conversation is empathetic and constructive. Collaborate with team members and management to spot feedback trends, contribute to process improvements, and consistently meet response-time and resolution-rate performance targets.

Location: Anywhere

Workplace: Remote

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Engage with customers primarily through phone calls to resolve issues and provide product and service information.
•Troubleshoot problems and answer customer questions by maintaining a thorough understanding of offerings.
•Accurately document all customer interactions in the database to keep information up to date and accessible.
•Listen to customer concerns with empathy and patience, ensuring interactions are positive and constructive.
•Collaborate with the team to identify trends in customer feedback and contribute to process improvements while meeting response and resolution targets.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Strong verbal communication skills to convey information clearly over the phone.
•Proficiency with computers and customer relationship management (CRM) software, with the ability to learn new systems quickly.
•Excellent problem-solving skills to think critically and address customer issues efficiently.
•Customer-centric mindset focused on client needs and satisfaction during each interaction.
•Ability to work independently in a remote setting while staying motivated and productive without direct supervision.

Experience:Customer serviceCall center

Skills:CommunicationProblem-solvingEmpathyCustomer serviceOrganizational skills

Tech Stack:CRMCustomer relationship managementHeadset systemsCommunication software

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Part time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Engage with customers primarily through phone calls to resolve issues and provide product and service information.
•Troubleshoot problems and answer customer questions by maintaining a thorough understanding of offerings.
•Accurately document all customer interactions in the database to keep information up to date and accessible.
•Listen to customer concerns with empathy and patience, ensuring interactions are positive and constructive.
•Collaborate with the team to identify trends in customer feedback and contribute to process improvements while meeting response and resolution targets.

Pay and Benefits

Perks:Remote Work

Key Requirements

•Strong verbal communication skills to convey information clearly over the phone.
•Proficiency with computers and customer relationship management (CRM) software, with the ability to learn new systems quickly.
•Excellent problem-solving skills to think critically and address customer issues efficiently.
•Customer-centric mindset focused on client needs and satisfaction during each interaction.
•Ability to work independently in a remote setting while staying motivated and productive without direct supervision.

Experience:Customer serviceCall center

Skills:CommunicationProblem-solvingEmpathyCustomer serviceOrganizational skills

Tech Stack:CRMCustomer relationship managementHeadset systemsCommunication software

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn