Manager, Customer Success GSI

Anthropic
San Francisco, New York
Workplace: OnsiteFull timeUSD 265,000 - 320,000 annuallyFunction: Customer Success & Account ManagementExperience: 7+ yearsEducation: bachelorsSkills: ["Coaching","Leadership","Executive presence","Strategic thinking","Business acumen"]

Lead Anthropic’s Global Systems Integrators (GSIs) and consulting-firm partnerships for Claude, coaching a team of 5–8 Customer Success Managers while establishing repeatable operating rhythms for partner success. Own hiring through full team strength, drive expansion, health, retention (NRR), and CSAT, and translate partner field signals into product direction. Serve as escalation point, build CS methodologies and enablement programs, and demonstrate executive presence in complex partner environments across Anthropic’s product portfolio.

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Anthropic
Anthropic
1 day ago

Manager, Customer Success GSI

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Job Summary

Lead Anthropic’s Global Systems Integrators (GSIs) and consulting-firm partnerships for Claude, coaching a team of 5–8 Customer Success Managers while establishing repeatable operating rhythms for partner success. Own hiring through full team strength, drive expansion, health, retention (NRR), and CSAT, and translate partner field signals into product direction. Serve as escalation point, build CS methodologies and enablement programs, and demonstrate executive presence in complex partner environments across Anthropic’s product portfolio.
Location: San Francisco, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Directly manage and develop a team of 5–8 Customer Success Managers supporting GSI and consulting-firm partnerships across all Anthropic products.
  • •Own the hiring plan to build the team to full strength, including sourcing strategy, onboarding, and contributing to hiring/training as Customer Success scales.
  • •Drive team accountability to CS metrics including expansion, customer health, retention (NRR), and customer satisfaction (CSAT).
  • •Join strategic partner engagements and escalations, demonstrating executive presence with practice leaders, CTOs, and managing-partner-level stakeholders.
  • •Build and refine GSI success methodology (success planning frameworks, QBR templates, Center of Excellence blueprints, Train-the-Trainer curricula, and expansion playbooks) and partner closely with Sales and Partnerships to align account strategy and handoffs.

Pay and Benefits

Salary: USD 265,000 - 320,000 annually
Perks:Paid LeaveParental LeaveFlexible HoursEquity

Key Requirements

  • •7+ years of experience in customer success, account management, or customer-facing roles, with 2+ years of front-line management experience.
  • •Direct experience driving success with GSIs (e.g. Accenture, IBM, Cognizant, TCS, Infosys) and/or Tier 1 consulting firms (McKinsey, BCG, Bain).
  • •Proven track record of managing and building customer success teams in SaaS, API, or AI/ML companies.
  • •Experience managing customer portfolios at enterprise scale, including accounts with $1M–$100M+ annual contract values.
  • •Technical fluency to understand AI/ML products and navigate technical conversations while coaching teams across multiple offerings.
Experience:7+ yearsSaaSAPIAI/MLConsultingEnterprise
Education:Bachelor's in A field relevant to the role as demonstrated through coursework, training, or professional experience
Skills:CoachingLeadershipExecutive presenceStrategic thinkingBusiness acumen
Languages:English

Eligibility

Work Authorization:Sponsorship available.

Company Brief

Anthropic
Develops large-scale AI systems and safety research to create reliable, steerable, and interpretable AI assistants and models for commercial and research applications.
Industry: AI & Machine Learning
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2021
WebsiteLinkedIn