Support Resource Officer (Dispatcher) (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

Mediclinic
South Africa
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Multitasking","Time management","Emergency response","Customer service"]

Coordinate emergency vehicle dispatch and triage calls via CAD to ensure timely EMS responses. Receive, prioritise and log emergency and non-emergency calls, determine required EMS assistance, and provide basic contact centre administration in a busy on-site ER24/Mediclinic dispatch centre in South Africa.

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Mediclinic
Mediclinic
5 months ago

Support Resource Officer (Dispatcher) (ER24 Contact Centre 124, Rivonia, ZA, Witkoppen )

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Closed

Job Summary

Coordinate emergency vehicle dispatch and triage calls via CAD to ensure timely EMS responses. Receive, prioritise and log emergency and non-emergency calls, determine required EMS assistance, and provide basic contact centre administration in a busy on-site ER24/Mediclinic dispatch centre in South Africa.
Location: South Africa
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations

Key Responsibilities

  • •Dispatch vehicles according to the CAD system.
  • •Assist in receiving, prioritise, logging, and processing all calls and alerts received.
  • •Provide basic contact centre administration.

Key Requirements

  • •Grade 12 (essential education)
  • •BAA/ Level 3 first aid Certification (desirable)
  • •Contact Centre / Emergency Contact Centre exposure (essential)
  • •1-3 years dispatching in an EMS contact centre (desirable)
  • •Computer literate (Microsoft Office) and Typing Skills (essential)
Experience:1-3 yearsEMSEmergency Medical ServicesSouth Africa
Education:High School
Skills:CommunicationMultitaskingTime managementEmergency responseCustomer service
Certifications:First Aid (Level 3)BAA/ Level 3 first aid Certification
Languages:English
Tech Stack:CADMicrosoft Office

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
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