Associate -Technology Operations Engineering

American Express
Bengaluru
Workplace: HybridFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Change management","Root cause analysis","Troubleshooting","Incident management"]

Own reliability, resiliency, and performance for critical distributed platforms by supporting production environments and improving operational excellence. Design and implement scalable automation, incident/problem/change management practices, and SRE-driven reliability improvements. Define KPIs/SLOs and diagnose complex outages and performance bottlenecks across mainframe and distributed systems, using tools and technologies spanning CI/CD, cloud, observability, and enterprise integration.

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FursaFursa
American Express
American Express
2 days ago

Associate -Technology Operations Engineering

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Own reliability, resiliency, and performance for critical distributed platforms by supporting production environments and improving operational excellence. Design and implement scalable automation, incident/problem/change management practices, and SRE-driven reliability improvements. Define KPIs/SLOs and diagnose complex outages and performance bottlenecks across mainframe and distributed systems, using tools and technologies spanning CI/CD, cloud, observability, and enterprise integration.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Entry level

Key Responsibilities

  • •Support and optimize enterprise platforms across distributed environments, ensuring reliability, scalability, availability, recoverability, and performance.
  • •Build and implement automation and engineering practices to improve platform resiliency, operational efficiency, and security.
  • •Monitor and improve KPIs/SLOs and operational metrics (e.g., MTTR/MTBF), and perform diagnosis and resolution of production incidents and outages.
  • •Apply SRE principles and operational excellence practices, including disaster recovery, high availability, capacity planning, and business continuity initiatives.
  • •Implement observability and continuous improvement using monitoring/logging/analytics tools, and support CI/CD and DevOps practices for operational governance and compliance.

Pay and Benefits

Perks:Annual BonusRetirementMedicalDentalVisionLife InsuranceDisabilityParental LeaveCounseling Support

Key Requirements

  • •Bachelor’s degree in Computer Science, Computer Engineering, or comparable experience.
  • •Work experience in software engineering, app support, infrastructure operations, or runtime engineering.
  • •Working understanding of cloud infrastructure, distributed systems, and containerization for critical business applications.
  • •Familiarity with monitoring/logging and incident management best practices in a production environment.
  • •Hands-on scripting and automation experience (e.g., Python) plus relational and NoSQL database support (e.g., DB2, Redis, Postgres, Couchbase).
Education:Bachelor's in Computer Science, Computer Engineering
Skills:Change managementRoot cause analysisTroubleshootingIncident management
Tech Stack:JavaPythonSQLCNodeJSBashJavaScriptHTMLCSSSpannerBigTableBigQuerySpringGraphQLOOPMVCGitCoPilotJenkinsXLR

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn