CS Service Coordinator

ASML
South Korea
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-5 yearsEducation: bachelorsSkills: ["Self-motivated","Flexibility","Coordination","Interpersonal skills","Critical thinking","Business acumen","Data analysis","Reporting","Communication","Teamwork","Proactivity"]

Support and improve CS operations by handling SMS call activities through backend finance workflows, managing SMS timewriting, and coordinating CS engineer training. Own UAT and PRD project items, oversee billable labor/part and CAM backlog management, and drive timely closure of open service orders. Deliver daily/weekly/monthly reporting and deep labor/part utilization, overtime, and billable status analyses using SAP and MS Office to enable management decisions.

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FursaFursa
ASML
ASML
3 days ago

CS Service Coordinator

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Last checked: 14 hours agoStatus: Live

Job Summary

Support and improve CS operations by handling SMS call activities through backend finance workflows, managing SMS timewriting, and coordinating CS engineer training. Own UAT and PRD project items, oversee billable labor/part and CAM backlog management, and drive timely closure of open service orders. Deliver daily/weekly/monthly reporting and deep labor/part utilization, overtime, and billable status analyses using SAP and MS Office to enable management decisions.
Location: South Korea
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Support and improve CS operations process for management decision-making through data analysis and reporting.
  • •Handle SMS (Service Management System) call processing from opening to closing, including backend finance activities.
  • •Support SMS timewriting: manage submission, corrections, and approval workflows.
  • •Train and guide CS engineers on call handling and timewriting; support UAT and PRD project implementation items.
  • •Manage billable labor/parts and CAM backlog, including updates, part/price data management, service order follow-ups, and monthly/weekly operational reporting.

Key Requirements

  • •Bachelor’s degree or above; Finance, Accounting, or Business Administration preferred.
  • •1–5 years of relevant work experience.
  • •Finance/support organization background preferred.
  • •Strong coordination, interpersonal, and internal/customer communication skills (verbal and written English).
  • •Preferred: data analysis/reporting skills and experience with SAP/MS Office.
Experience:1-5 yearsFinanceCustomer supportOperations
Education:Bachelor's in Finance, Accounting, Business Administration
Skills:Self-motivatedFlexibilityCoordinationInterpersonal skillsCritical thinkingBusiness acumenData analysisReportingCommunicationTeamworkProactivity
Languages:English
Tech Stack:SAPMS Office

Company Brief

ASML
Designs and manufactures advanced photolithography systems for the semiconductor industry, enabling production of integrated circuits at leading-edge process nodes for global chipmakers.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Veldhoven, Netherlands
Founded: 1984
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn