Retail Sales Lead

Schnitzer Steel
Edmonton
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Team leadership","Mentorship","Problem-solving","Communication"]

Lead day-to-day retail sales support for the store management team by delivering exceptional customer service and acting as an in-store expert for complex automotive parts, compatibility, and system-level questions. Train and mentor team members through hands-on coaching and ongoing parts-identification development, while reinforcing safety, compliance, and store policies. Support operational execution during busy periods through task delegation, performance feedback, and assistance with reporting and cash-handling.

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Schnitzer Steel
Schnitzer Steel
8 hours ago

Retail Sales Lead

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead day-to-day retail sales support for the store management team by delivering exceptional customer service and acting as an in-store expert for complex automotive parts, compatibility, and system-level questions. Train and mentor team members through hands-on coaching and ongoing parts-identification development, while reinforcing safety, compliance, and store policies. Support operational execution during busy periods through task delegation, performance feedback, and assistance with reporting and cash-handling.
Location: Edmonton
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Promote operational excellence and deliver exceptional customer service, assisting with complex automotive parts, compatibility, and system-level questions.
  • •Train and mentor team members through formal and on-the-job coaching to improve parts-identification knowledge and accuracy while providing real-time feedback.
  • •Reinforce safety and environmental standards, ensure team compliance with company and legal standards, and maintain cleanliness and organization.
  • •Support shift execution by setting performance objectives, delegating tasks, addressing variances, and escalating issues as appropriate.
  • •Handle customer concerns and employee relations situations, de-escalate conflicts, support reporting, and perform cash verification and register countdowns per procedures.

Pay and Benefits

Perks:Health InsuranceDentalVisionAnnual BonusPension

Key Requirements

  • •Experience supporting customers directly and guiding less-experienced team members.
  • •Experience handling customer payments across multiple payment methods.
  • •Proficiency in Microsoft Office Suite and email applications.
  • •Ability to work a flexible retail schedule, including weekends and holidays.
  • •Ability to read, write, and communicate clearly and professionally in English.
Experience:RetailCustomer serviceAutomotive parts
Skills:Customer serviceTeam leadershipMentorshipProblem-solvingCommunication
Languages:EnglishSpanish
Tech Stack:Microsoft Office SuiteEmail

Company Brief

Schnitzer Steel
Radius Recycling processes ferrous and nonferrous scrap metal and operates recycling facilities, mill services, and downstream metal recovery operations. It serves industrial, commercial, and retail customers across North America with circular-economy materials solutions.
Industry: Recycling & Waste Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Portland, United States
Founded: 1906
WebsiteLinkedIn