Senior Customer Success Manager

Crusoe
New York
Workplace: OnsiteFull timeUSD 190,000 - 215,000Function: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Interpersonal skills","Presentation","Relationship building","Adaptability","Problem-solving"]

Own the customer journey for cloud-based AI and ML solutions by building long-lasting relationships, translating customer needs into actionable plans, and acting as a technical liaison between clients and internal teams. Lead performance monitoring against KPIs/ROI, coordinate with product and engineering on customer journeys, and deliver training workshops. Stay current on industry and regulatory developments to provide strategic guidance and help drive measurable customer success.

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FursaFursa
Crusoe
Crusoe
2 months ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Own the customer journey for cloud-based AI and ML solutions by building long-lasting relationships, translating customer needs into actionable plans, and acting as a technical liaison between clients and internal teams. Lead performance monitoring against KPIs/ROI, coordinate with product and engineering on customer journeys, and deliver training workshops. Stay current on industry and regulatory developments to provide strategic guidance and help drive measurable customer success.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Develop and maintain strong, long-lasting customer relationships by understanding business needs and technical requirements.
  • •Serve as a technical liaison between customers and the technical team to align on goals and outcomes.
  • •Provide technical guidance and support for implementation and optimization of cloud-based AI and ML solutions, including Kubernetes solutions.
  • •Conduct regular performance monitoring and reporting to ensure progress toward key performance indicators and ROI.
  • •Coordinate with product and engineering teams to define customer journeys, challenges, and opportunities, and deliver customer training workshops.

Pay and Benefits

Salary: USD 190,000 - 215,000
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental LeaveLife InsuranceCell PhoneVolunteer Time

Key Requirements

  • •Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
  • •Proven experience in customer success or technical account management in a technology-driven environment.
  • •Strong technical foundation in cloud computing platforms plus AI and ML, with the ability to explain complex concepts simply.
  • •Excellent interpersonal, communication, and presentation skills.
  • •Demonstrated ability to build relationships at all levels and adapt in fast-paced, ambiguous environments.
Education:Bachelor's in Computer Science, Engineering (or related field)
Skills:CommunicationInterpersonal skillsPresentationRelationship buildingAdaptabilityProblem-solving
Tech Stack:Cloud computingAIMLKubernetes

Company Brief

Crusoe
Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.
Industry: Data Centers
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Denver, United States
Founded: 2018
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor