Crusoe

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own the customer journey for cloud-based AI and ML solutions by building long-lasting relationships, translating customer needs into actionable plans, and acting as a technical liaison between clients and internal teams. Lead performance monitoring against KPIs/ROI, coordinate with product and engineering on customer journeys, and deliver training workshops. Stay current on industry and regulatory developments to provide strategic guidance and help drive measurable customer success.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop and maintain strong, long-lasting customer relationships by understanding business needs and technical requirements.
•Serve as a technical liaison between customers and the technical team to align on goals and outcomes.
•Provide technical guidance and support for implementation and optimization of cloud-based AI and ML solutions, including Kubernetes solutions.
•Conduct regular performance monitoring and reporting to ensure progress toward key performance indicators and ROI.
•Coordinate with product and engineering teams to define customer journeys, challenges, and opportunities, and deliver customer training workshops.

Pay and Benefits

Salary: USD 190,000 - 215,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental LeaveLife InsuranceCell PhoneVolunteer Time

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
•Proven experience in customer success or technical account management in a technology-driven environment.
•Strong technical foundation in cloud computing platforms plus AI and ML, with the ability to explain complex concepts simply.
•Excellent interpersonal, communication, and presentation skills.
•Demonstrated ability to build relationships at all levels and adapt in fast-paced, ambiguous environments.

Education:Bachelor's in Computer Science, Engineering (or related field)

Skills:CommunicationInterpersonal skillsPresentationRelationship buildingAdaptabilityProblem-solving

Tech Stack:Cloud computingAIMLKubernetes

Company Brief

Crusoe

Builds vertically integrated, energy-first AI infrastructure and purpose-built AI data centers (Crusoe Cloud), leveraging clean/stranded energy to power large-scale GPU compute for AI training and inference.

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor

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Crusoe

3 weeks ago

Senior Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Develop and maintain strong, long-lasting customer relationships by understanding business needs and technical requirements.
•Serve as a technical liaison between customers and the technical team to align on goals and outcomes.
•Provide technical guidance and support for implementation and optimization of cloud-based AI and ML solutions, including Kubernetes solutions.
•Conduct regular performance monitoring and reporting to ensure progress toward key performance indicators and ROI.
•Coordinate with product and engineering teams to define customer journeys, challenges, and opportunities, and deliver customer training workshops.

Pay and Benefits

Salary: USD 190,000 - 215,000

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysParental LeaveLife InsuranceCell PhoneVolunteer Time

Key Requirements

•Bachelor’s degree in Computer Science, Engineering, or a related field (advanced degree preferred).
•Proven experience in customer success or technical account management in a technology-driven environment.
•Strong technical foundation in cloud computing platforms plus AI and ML, with the ability to explain complex concepts simply.
•Excellent interpersonal, communication, and presentation skills.
•Demonstrated ability to build relationships at all levels and adapt in fast-paced, ambiguous environments.

Education:Bachelor's in Computer Science, Engineering (or related field)

Skills:CommunicationInterpersonal skillsPresentationRelationship buildingAdaptabilityProblem-solving

Tech Stack:Cloud computingAIMLKubernetes

Company Brief

Crusoe

Industry: Data Centers

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Decacorn (USD 10B+)

Funding: Series E+

Headquarters: Denver, United States

Founded: 2018

Glassdoor: 3.7

Website LinkedIn Glassdoor