Care Management Support Coordinator III

Centene
Michigan
Workplace: RemoteFull timeUSD 20.39 - 34.71 hourlyFunction: Executive & General ManagementExperience: 2-4 yearsEducation: high_schoolSkills: ["Outreach","Inbound calls","Scheduling","Point of contact","Documentation","Customer care"]

Support care management teams by performing administrative care management activities such as member outreach by phone, answering inbound calls, and scheduling services. Serve as a front-line point of contact for members and providers, resolve questions and issues, and document non-clinical member records in line with state and regulatory requirements. Assist with member onboarding tasks like sending welcome letters and program materials, and escalate requests to management when needed.

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FursaFursa
Centene
Centene
3 days ago

Care Management Support Coordinator III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support care management teams by performing administrative care management activities such as member outreach by phone, answering inbound calls, and scheduling services. Serve as a front-line point of contact for members and providers, resolve questions and issues, and document non-clinical member records in line with state and regulatory requirements. Assist with member onboarding tasks like sending welcome letters and program materials, and escalate requests to management when needed.
Location: Michigan
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Perform administrative care management activities with the care management team, including outreach, answering inbound calls, and scheduling services.
  • •Serve as a point of contact to resolve issues and document non-clinical member records in accordance with state and regulatory guidelines.
  • •Provide outreach to members to support care plan next steps, community/health plan resources, scheduling questions, and ongoing education for members and providers.
  • •Support member onboarding and day-to-day administrative duties such as sending welcome letters, related correspondence, and program educational materials.
  • •Escalate requests and inquiries to management as needed and support training of new hires when applicable.

Pay and Benefits

Salary: USD 20.39 - 34.71 hourly
Perks:Health Insurance401kEquityPaid LeaveHolidays

Key Requirements

  • •High school diploma or GED
  • •2-4 years of related experience
  • •In-depth knowledge of assigned health plan activities and resources
  • •Ability to document and maintain non-clinical member records in accordance with state and regulatory guidelines
Experience:2-4 years
Education:High School
Skills:OutreachInbound callsSchedulingPoint of contactDocumentationCustomer care

Company Brief

Centene
Centene Corporation is a diversified, multinational healthcare enterprise that provides government-sponsored and commercial healthcare programs and services, specializing in Medicaid, Medicare, and specialty benefits management across the United States.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1984
WebsiteLinkedIn