Customer Service Representative

American Hospital Dubai
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Cashiering","English fluency","Multi-phone line handling","Confidentiality"]

Register and check in patients on time, complete and update pre-registration details in the Electronic Medical Record (EMR), verify financial and insurance information, and maintain accurate records. Schedule, confirm, transfer, and cancel appointments while handling patient inquiries during phone calls. Perform cashiering duties including entering charges, collecting payments, issuing receipts, and resolving billing questions. Provide receptionist and clerical support for the Medical Imaging Department while maintaining confidentiality and assisting with process improvements.

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FursaFursa
American Hospital Dubai
American Hospital Dubai
2 days ago

Customer Service Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Register and check in patients on time, complete and update pre-registration details in the Electronic Medical Record (EMR), verify financial and insurance information, and maintain accurate records. Schedule, confirm, transfer, and cancel appointments while handling patient inquiries during phone calls. Perform cashiering duties including entering charges, collecting payments, issuing receipts, and resolving billing questions. Provide receptionist and clerical support for the Medical Imaging Department while maintaining confidentiality and assisting with process improvements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Ensure patients are registered/checked in and complete pre-registration forms in the EMR, updating patient information and scanning relevant documents.
  • •Verify financial details and patient insurance against updated direct billing lists, and obtain/maintain updated patient consent per hospital policy.
  • •Schedule and book appointments in the EMR, remind patients by phone, and handle appointment transfers, cancellations, and DNA records.
  • •Perform cashiering duties: enter charges into the EMR, collect payments, issue receipts, complete cashier reports, follow up on outstanding cash, and address billing inquiries.
  • •Provide receptionist and clerical support for the Medical Imaging Department, including handling messages, directing patients to departments, and supporting training and patient satisfaction surveys.

Key Requirements

  • •High school graduate; Bachelor's degree in any field preferred.
  • •Minimum of two (2) years of experience as a receptionist in a hospital setting.
  • •Knowledge of computer applications including Word, Excel, PowerPoint, Internet, and email systems.
  • •Knowledge of Joint Commission International Accreditation (JCIA) standards; medical terminologies preferred.
  • •Ability to speak and write in English fluently, handle multi-phone lines, and provide customer service and cashiering skills.
Experience:2+ yearsHospitalHealthcare
Education:Bachelor's in any field
Skills:Customer serviceCashieringEnglish fluencyMulti-phone line handlingConfidentiality
Certifications:JCIA
Languages:English
Tech Stack:Electronic Medical Record (EMR)Microsoft WordMicrosoft ExcelPowerPointInternetEmail

Company Brief

American Hospital Dubai
American Hospital Dubai is a full-service private hospital offering comprehensive medical, surgical, and diagnostic services, combining international standards of care with advanced technology to serve local and international patients in Dubai.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1996
WebsiteLinkedIn