3 months ago

Manager, Technical Support Engineering - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

A leadership role guiding a team of Technical Support Engineers, driving technical excellence and customer success across enterprise software support. You’ll mentor, optimize processes, collaborate with Product, Engineering, and Customer Success, and track metrics to improve responsiveness and satisfaction while coordinating hiring and onboarding. This remote role is based in EST or CST within the United States.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and coach a team of high-performing Technical Support Engineers.
•Foster a culture of technical excellence, continuous learning, and a customer-first mindset.
•Drive team motivation, engagement, and performance through ongoing development.
•Identify and implement opportunities for process improvements and automation to enhance support efficiency.
•Collaborate with internal stakeholders, including Customer Success, Education, Product, and Engineering teams, to resolve complex technical issues and provide customer feedback on product improvements.

Pay and Benefits

Salary: USD 130,000 - 145,000 annually

Key Requirements

•5+ years of experience in providing technical support for enterprise software solutions.
•2+ years of people management or team leadership experience on a technical support engineering team
•Excellent troubleshooting and problem-solving skills, with a deep understanding of troubleshooting methodologies and best practices.
•Experience working with REST APIs, scripting, and containers
•Experience providing technical support to US Federal or Public Sector organizations

Experience:5+ yearsEnterprise softwareTechnical supportLeadership

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:REST APIsScriptingContainersSecurity automationIT workflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines

Provides a no-code security automation platform that enables security, IT, and DevOps teams to automate incident response, alert triage, and repetitive workflows by chaining actions and integrations without writing code.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website

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Tines

3 months ago

Manager, Technical Support Engineering - East

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Lead, mentor, and coach a team of high-performing Technical Support Engineers.
•Foster a culture of technical excellence, continuous learning, and a customer-first mindset.
•Drive team motivation, engagement, and performance through ongoing development.
•Identify and implement opportunities for process improvements and automation to enhance support efficiency.
•Collaborate with internal stakeholders, including Customer Success, Education, Product, and Engineering teams, to resolve complex technical issues and provide customer feedback on product improvements.

Pay and Benefits

Salary: USD 130,000 - 145,000 annually

Key Requirements

•5+ years of experience in providing technical support for enterprise software solutions.
•2+ years of people management or team leadership experience on a technical support engineering team
•Excellent troubleshooting and problem-solving skills, with a deep understanding of troubleshooting methodologies and best practices.
•Experience working with REST APIs, scripting, and containers
•Experience providing technical support to US Federal or Public Sector organizations

Experience:5+ yearsEnterprise softwareTechnical supportLeadership

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:REST APIsScriptingContainersSecurity automationIT workflows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tines

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dublin, Ireland

Founded: 2018

Website