Agent Experience Coordinator

Compass
Nashville
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 1-2 yearsSkills: ["Communication","Listening","Empathy","Problem-solving","Organization"]

Serve as the first point of contact for customers at a Compass office, ensuring the space runs smoothly and standards are maintained. You’ll manage office operations, support a small roster of agents with 1:1 help for Compass tools, assist with onboarding, and provide basic marketing support. Collaborate with internal teams to address questions, troubleshoot office technology and enterprise systems, and provide occasional administrative support.

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FursaFursa
Compass
Compass
2 months ago

Agent Experience Coordinator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Serve as the first point of contact for customers at a Compass office, ensuring the space runs smoothly and standards are maintained. You’ll manage office operations, support a small roster of agents with 1:1 help for Compass tools, assist with onboarding, and provide basic marketing support. Collaborate with internal teams to address questions, troubleshoot office technology and enterprise systems, and provide occasional administrative support.
Location: Nashville
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and provide first-line office support, managing mail distribution, event setup, supplies, and office organization.
  • •Field questions and resolve issues for a small roster of customers via phone, email, and in-person meetings.
  • •Provide 1:1 support to help customers adopt Compass technology and adjacent services.
  • •Partner with the National Onboarding team to facilitate onboarding processes for new customers.
  • •Answer basic technology/device and conference room hardware questions and support ad-hoc administrative tasks as needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveFsasLife InsuranceDisability InsurancePet Insurance

Key Requirements

  • •1-2 years of experience in customer service, office management, hospitality, or operations.
  • •Ability to work in the office during standard operating hours.
  • •Strong listening skills, empathy for customer pain points, and strong verbal communication.
  • •Meticulous attention to detail and strong problem-solving and analytical skills to adapt quickly.
  • •Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
Experience:1-2 yearsCustomer serviceOffice managementReal estate
Skills:CommunicationListeningEmpathyProblem-solvingOrganization
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn