Engagement Manager

Databricks
Tokyo
Workplace: RemoteFull timeFunction: Program & Project Management (PMO)Education: bachelorsSkills: ["Communication","Presentation","Leadership","Negotiation","Problem-solving"]

Engagement Manager in the Professional Services Operations team leads customer success initiatives, guiding engagements from inception through delivery and follow-up. You’ll partner with Sales, Customer Success, Support, and Product teams to define scope, manage delivery, and articulate business value to executives, while ensuring bookings and revenue targets are met and opportunities for expanded services are identified.

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FursaFursa
Databricks
Databricks
3 months ago

Engagement Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Engagement Manager in the Professional Services Operations team leads customer success initiatives, guiding engagements from inception through delivery and follow-up. You’ll partner with Sales, Customer Success, Support, and Product teams to define scope, manage delivery, and articulate business value to executives, while ensuring bookings and revenue targets are met and opportunities for expanded services are identified.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead and manage customer engagements from inception to successful delivery and follow-up, ensuring value realization for the customer.
  • •Collaborate early with Sales, Customer Success, Support, and Product teams to understand customer needs and define success metrics and delivery objectives.
  • •Develop statements of work, scope, time, cost, and benefits; estimate and manage engagements to meet bookings and revenue targets.
  • •Articulate customer success stories and service offerings with measurable value to customers and executives.
  • •Drive delivery governance, resolve scope/resource/contention issues, and align internal and external stakeholders on large initiatives.

Key Requirements

  • •Bachelor's degree in Computer Science or related field
  • •Experience owning projects/programs in agile scrum/kanban and waterfall delivery methodologies
  • •Proven track record in selling services offerings (implementation, advisory, education, change management)
  • •Strong presentation and stakeholder management skills with ability to craft proposals and governance documents
  • •Strong problem solving skills and ability to translate customer needs into structured program plans
Experience:Professional servicesBig data
Education:Bachelor's
Skills:CommunicationPresentationLeadershipNegotiationProblem-solving
Languages:English
Tech Stack:Big Data PlatformsAgileScrumKanbanWaterfall

Company Brief

Databricks
Provides a unified data analytics platform powered by Apache Spark to simplify building, deploying, and scaling data engineering, data science, and machine learning workloads for enterprises.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2013
WebsiteLinkedIn