Customer Care Specialist II (Manheim)

Provide advanced Tier 1 customer support for Manheim through inbound calls, email, chat, and support ticketing systems. Troubleshoot and resolve standard and recurring issues related to customer configurations, company software, and vendor integrations, while documenting cases and escalating complex problems to internal experts. Deliver one-on-one customer training, apply security processes when accessing records, and collaborate across teams to follow up and ensure a high-quality customer experience.