Customer Support Associate

Aspora
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Empathy","Collaboration","Problem-solving"]

As a Customer Support Associate, you will be the primary contact for Aspora users across calls, chat, and email, resolving queries with warmth and clarity. You will collaborate with internal teams to address issues, gather feedback, and contribute to proactive solutions that improve the product and user experience in a fast-scaling fintech environment.

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FursaFursa
Aspora
Aspora
5 months ago

Customer Support Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

As a Customer Support Associate, you will be the primary contact for Aspora users across calls, chat, and email, resolving queries with warmth and clarity. You will collaborate with internal teams to address issues, gather feedback, and contribute to proactive solutions that improve the product and user experience in a fast-scaling fintech environment.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary contact for users across channels (calls, chat, email), managing queries and ensuring satisfaction.
  • •Collaborate with internal teams to address user concerns, gather feedback, and provide accurate resolutions.
  • •Identify common user issues and contribute to preemptive solutions, enhancing the product and user experience.

Pay and Benefits

Perks:Equity

Key Requirements

  • •3 to 5 years of experience in a customer-centric role, preferably within the Fintech or Payments industry.
Experience:3-5 yearsFintechPaymentsCustomer support
Skills:CommunicationEmpathyCollaborationProblem-solving

Company Brief

Aspora
Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.
Industry: Neobanking
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series B
Headquarters: London, United Kingdom
Founded: 2022
WebsiteLinkedIn