IT Helpdesk Technician (B2B SaaS)

Prompt
United States
Workplace: RemoteFull timeUSD 25 - 32 hourlyFunction: IT Support & HelpdeskSkills: ["Communication","Troubleshooting","Ownership","Organization","Service-oriented"]

Provide friendly, hands-on end-user IT support for employees using tickets, chat, and other channels. Troubleshoot and resolve hardware, software, account, access, and SaaS issues across macOS and Windows, while provisioning and maintaining laptops and devices. Support onboarding and offboarding, assist with Google Workspace, Microsoft 365, Slack, Zoom, and other tools, and document solutions to improve support processes. Coordinate with Systems Administrators when deeper infrastructure needs arise.

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Prompt
Prompt
1 day ago

IT Helpdesk Technician (B2B SaaS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide friendly, hands-on end-user IT support for employees using tickets, chat, and other channels. Troubleshoot and resolve hardware, software, account, access, and SaaS issues across macOS and Windows, while provisioning and maintaining laptops and devices. Support onboarding and offboarding, assist with Google Workspace, Microsoft 365, Slack, Zoom, and other tools, and document solutions to improve support processes. Coordinate with Systems Administrators when deeper infrastructure needs arise.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Provide responsive technical support to employees via tickets, chat, and other support channels.
  • •Troubleshoot and resolve hardware, software, account, access, and SaaS-related issues.
  • •Provision, configure, troubleshoot, recover, and refresh employee laptops and IT equipment.
  • •Support onboarding and offboarding, including device and account-related tasks.
  • •Document solutions and contribute to an internal knowledge base while owning requests through resolution or escalation.

Pay and Benefits

Salary: USD 25 - 32 hourly
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid LeaveDisability InsuranceLife InsurancePet Insurance

Key Requirements

  • •Previous experience in a helpdesk, desktop support, IT support, or similar technical support role.
  • •Hands-on troubleshooting experience with macOS and Windows.
  • •Experience supporting common workplace SaaS applications.
  • •Strong troubleshooting skills and willingness to dig into problems before escalating.
  • •Clear written and verbal communication, especially with non-technical employees.
Experience:B2B SaaS
Skills:CommunicationTroubleshootingOwnershipOrganizationService-oriented
Tech Stack:MacOSWindowsHelp ScoutGoogle WorkspaceMicrosoft 365KandjiMicrosoft IntuneApple Business ManagerSlackZoomEndpoint securityRemote support toolsMobile Device Management (MDM)MFASSOPassword managers

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
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