Account Manager (Vietnamese Speaking)

Fresha
Miami
Workplace: OnsiteFull timeUSD 100,000 - 110,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Relationship building","Autonomy","Collaboration","Fast-paced adaptability","Teamwork"]

Own long-term relationships with beauty and wellness partners and drive monetization, revenue growth, and retention on the Fresha platform. Collaborate across commercial, marketing, and product teams to deliver a seamless partner experience. Use reporting to execute upsell plans, manage a consistent contact strategy to reduce churn, and build strong partner relationships through face-to-face and video meetings.

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FursaFursa
Fresha
Fresha
3 weeks ago

Account Manager (Vietnamese Speaking)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own long-term relationships with beauty and wellness partners and drive monetization, revenue growth, and retention on the Fresha platform. Collaborate across commercial, marketing, and product teams to deliver a seamless partner experience. Use reporting to execute upsell plans, manage a consistent contact strategy to reduce churn, and build strong partner relationships through face-to-face and video meetings.
Location: Miami
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain long-term partner relationships to drive revenue growth and retention.
  • •Meet KPIs for monetization, revenue growth, and retention by engaging and educating partners on Fresha’s value.
  • •Analyze reports and execute plans to upsell and increase revenue from existing accounts.
  • •Ensure strong partner experience by attending face-to-face and video meetings with accounts.
  • •Administer a consistent contact strategy across the portfolio to keep partners engaged and reduce churn.

Pay and Benefits

Salary: USD 100,000 - 110,000 annually
Perks:Paid Leave401kHealth InsuranceDentalVisionLife InsuranceFree CounselingWellness Stipend

Key Requirements

  • •Minimum 2 years of solid Account Management with a proven track record in revenue growth.
  • •Manage the full sales cycle (2-3 years), from onboarding to long-term revenue generation.
  • •2-3 years selling into SMBs, closing sales and generating incremental revenue.
  • •Experience effectively managing and driving commercial growth from a large account portfolio, ideally in SaaS.
  • •Comfort working autonomously in a fast-paced, changing environment and supporting the team when needed.
Experience:2+ yearsSaaSAccount management
Skills:Relationship buildingAutonomyCollaborationFast-paced adaptabilityTeamwork
Languages:EnglishVietnameseSpanishThaiMandarin
Tech Stack:HubSpotCRM

Company Brief

Fresha
Fresha operates a global bookings and business management platform for salons, spas and beauty professionals, offering appointment scheduling, point-of-sale, payments, marketing tools and a consumer marketplace to connect clients with local services.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn