Technical Support Specialist

Baker Hughes
Rio de Janeiro
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Self-driven","Flexible","Initiative","Analytical thinking","Problem-solving"]

Provide technical support to field operations as a subject matter expert, ensuring compliance with the Manage the Job Cycle (MtJC) process. Troubleshoot unfamiliar technical issues, support critical operations with 24/7 coverage when needed, and follow up on field failures requiring technology involvement. Share best practices, case histories, and lessons learned via the knowledge management database, coach other technical resources, and communicate insights to Engineering and Technology organizations while handling special projects as required.

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Baker Hughes
Baker Hughes
1 month ago

Technical Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide technical support to field operations as a subject matter expert, ensuring compliance with the Manage the Job Cycle (MtJC) process. Troubleshoot unfamiliar technical issues, support critical operations with 24/7 coverage when needed, and follow up on field failures requiring technology involvement. Share best practices, case histories, and lessons learned via the knowledge management database, coach other technical resources, and communicate insights to Engineering and Technology organizations while handling special projects as required.
Location: Rio de Janeiro
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Ensure compliance with the Manage the Job Cycle (MtJC) process
  • •Serve as a subject matter expert for the area of support
  • •Support the field technically via online, phone calls, and technical papers
  • •Provide 24/7 support for critical field operations when needed
  • •Share knowledge by submitting best practices, case histories, and lessons learned, and coach other technical resources

Key Requirements

  • •Bachelor’s degree in science, technology, engineering, or mathematics
  • •Self-driven, flexible, and able to take initiative
  • •Strong analytical and problem-solving skills
  • •Ability to develop and mentor others
  • •Availability on call outside of normal business hours with good communication skills
Education:Bachelor's
Skills:Self-drivenFlexibleInitiativeAnalytical thinkingProblem-solving

Company Brief

Baker Hughes
Provides oilfield equipment, technologies, and services for the energy industry, including drilling, production, and industrial solutions. Serves upstream, midstream, and downstream customers worldwide with products and services focused on efficiency and reliability.
Industry: Energy Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1907
WebsiteLinkedIn