Manager, Airport Customer Care (Philadelphia, PA, US)

American Airlines Group
Philadelphia
Workplace: OnsiteFull timeFunction: Product ManagementEducation: bachelorsSkills: ["Leadership","Organizational skills","Analytical skills","Multi-tasking","Delegation"]

Lead day-to-day airport customer service operations, overseeing ticket counter and gate activity across multiple facilities. Ensure efficient resource use to hit operational performance targets while enforcing company and departmental safety and security procedures. Review staffing needs, communicate procedural updates, monitor and analyze service trends, and mentor teams. Build and implement processes to improve efficiency, manage vendor relationships, support audits, and develop and track the annual expense plan.

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American Airlines Group
American Airlines Group
6 hours ago

Manager, Airport Customer Care (Philadelphia, PA, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead day-to-day airport customer service operations, overseeing ticket counter and gate activity across multiple facilities. Ensure efficient resource use to hit operational performance targets while enforcing company and departmental safety and security procedures. Review staffing needs, communicate procedural updates, monitor and analyze service trends, and mentor teams. Build and implement processes to improve efficiency, manage vendor relationships, support audits, and develop and track the annual expense plan.
Location: Philadelphia
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day customer service operations, including ticket counter and gate activity in multiple facilities.
  • •Ensure efficient resource usage to meet operational performance targets.
  • •Enforce company and departmental procedures, including safety and security requirements.
  • •Review staffing requirements and bid schedules; communicate procedural changes to Customer Service Managers and frontline employees.
  • •Mentor and develop employees; monitor trends, identify improvement areas, and implement processes to improve efficiency and productivity.

Pay and Benefits

Perks:Health InsuranceDentalVision401k

Key Requirements

  • •Bachelor’s degree in business management or relevant field, or equivalent experience/training.
  • •3 years’ work experience in airline customer service supervisory.
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) and ability to use PC software.
  • •Strong leadership, organizational skills, and ability to multi-task in a fast-paced, high-stress environment.
  • •Ability to fulfill FAA criminal background checks for unescorted access privileges (SIDA) if applicable, and maintain a valid driver’s license if required.
Experience:AirlineCustomer service
Education:Bachelor's in Business Management
Skills:LeadershipOrganizational skillsAnalytical skillsMulti-taskingDelegation
Licenses:Driver’s license
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlookPC software

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn