Onboarding Expert

Clipboard Health
Philippines, APAC, Manila
Workplace: RemoteFull timeUSD 20,000 - 25,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Rapport-building","Problem-solving","Organization","Customer focus"]

Own the onboarding experience for new and reactivated workers on the Clipboard app. Make high-volume outbound calls, run pre-booked onboarding consultations, and support workers via email/text and inbound messages. Resolve onboarding blockers, maintain clear interaction documentation, and surface pain points to improve the worker experience. Serve as a trusted guide to help professionals feel confident and ready for their first shift.

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Clipboard Health
Clipboard Health
12 hours ago

Onboarding Expert

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own the onboarding experience for new and reactivated workers on the Clipboard app. Make high-volume outbound calls, run pre-booked onboarding consultations, and support workers via email/text and inbound messages. Resolve onboarding blockers, maintain clear interaction documentation, and surface pain points to improve the worker experience. Serve as a trusted guide to help professionals feel confident and ready for their first shift.
Location: Philippines, APAC, Manila
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Make ~60 targeted outbound calls per day to Clipboard app users.
  • •Host ~5 pre-booked 15-minute onboarding consultations daily.
  • •Send follow-up emails and texts to answer questions and support worker onboarding.
  • •Respond to inbound messages and support tickets, escalating deeper tech issues as needed.
  • •Identify pain points and opportunities to improve the worker onboarding experience, keeping clear documentation of interactions.

Pay and Benefits

Salary: USD 20,000 - 25,000 annually

Key Requirements

  • •Speak and write English clearly and professionally.
  • •Be organized, follow through, and ensure tasks don’t slip.
  • •Be comfortable making calls in a phone-heavy, fast-paced environment and build rapport quickly.
  • •Document interactions clearly and keep accurate records.
  • •Able to work weekdays in US Eastern Time.
Experience:HealthcareStaffingCustomer onboarding
Skills:CommunicationRapport-buildingProblem-solvingOrganizationCustomer focus
Languages:English

Company Brief

Clipboard Health
Clipboard Health operates an app-based marketplace that connects nurses, CNAs, and other healthcare professionals with facilities needing to fill open shifts, providing flexible work opportunities and real‑time shift matching.
Industry: HR Tech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2016
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor