Technical Assistance Associate I

Interactive Brokers Group
Hong Kong
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Analytical thinking","Problem-solving","Troubleshooting","Methodical approach"]

Assist clients with trading platform inquiries by resolving bugs and technical/software issues across desktop, mobile, and web offerings. Serve as a liaison between customers and internal teams, investigating and escalating client-reported problems to ensure fast, effective resolution. Provide support via phone, chat, and tickets, focusing on troubleshooting, functional support, and problem management for wide-scale technical incidents.

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Interactive Brokers Group
Interactive Brokers Group
2 months ago

Technical Assistance Associate I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Assist clients with trading platform inquiries by resolving bugs and technical/software issues across desktop, mobile, and web offerings. Serve as a liaison between customers and internal teams, investigating and escalating client-reported problems to ensure fast, effective resolution. Provide support via phone, chat, and tickets, focusing on troubleshooting, functional support, and problem management for wide-scale technical incidents.
Location: Hong Kong
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide client support via phone, chats, and tickets.
  • •Deliver technical and functional support for Interactive Brokers platforms on desktop and mobile.
  • •Troubleshoot and support Interactive Brokers web-based offerings.
  • •Manage and escalate client-reported bugs and issues to internal teams for resolution.
  • •Investigate and recognize issues related to trading platforms and ensure prompt follow-up.

Pay and Benefits

Perks:Health InsuranceDentalPaid LeaveMeal AllowanceEquityAnnual Bonus

Key Requirements

  • •Bachelor's degree (technical field advantageous).
  • •Experience supporting Windows/Mac software and connectivity (fresh graduates with related knowledge considered).
  • •Excellent verbal and written communication skills.
  • •Experience with financial products and services is a plus.
  • •Fluency in Cantonese and English (Mandarin is a plus).
Experience:Financial services
Education:Bachelor's in Technical field
Skills:CommunicationAnalytical thinkingProblem-solvingTroubleshootingMethodical approach
Languages:CantoneseEnglishMandarin
Tech Stack:WindowsMacDesktopMobileWeb

Company Brief

Interactive Brokers Group
Operates an electronic trading platform providing brokerage services for individuals and institutions across global markets, offering equities, options, futures, forex, bonds, and related clearing and custody services with advanced trading technology and low-cost executions.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greenwich, United States
Founded: 1977
WebsiteLinkedIn