Retail Sales Lead

Schnitzer Steel
United States
Workplace: OnsiteFull timeFunction: SalesSkills: ["Customer service","Mentorship","Teamwork","Problem-solving","Communication"]

Support the store management team by delivering exceptional customer service and operational excellence. Use automotive parts identification skills to help customers with complex product, compatibility, and system-level questions. Coach and mentor team members through hands-on training, ongoing feedback, and parts-lookup knowledge-building. Assist with reports, ensure safety and compliance, and help manage shift objectives while de-escalating customer concerns during high-traffic periods.

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Schnitzer Steel
Schnitzer Steel
4 months ago

Retail Sales Lead

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support the store management team by delivering exceptional customer service and operational excellence. Use automotive parts identification skills to help customers with complex product, compatibility, and system-level questions. Coach and mentor team members through hands-on training, ongoing feedback, and parts-lookup knowledge-building. Assist with reports, ensure safety and compliance, and help manage shift objectives while de-escalating customer concerns during high-traffic periods.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Support the store management team in daily priorities and operational excellence while upholding safety, store policies, and customer-experience expectations.
  • •Act as an in-store resource for automotive parts identification, assisting with complex product questions, compatibility issues, and system-level concerns.
  • •Provide hands-on training and technical mentorship to build team members’ parts-identification knowledge and confidence in using lookup systems.
  • •Set shift expectations, adjust action plans to align with daily goals, delegate tasks, and communicate variances to supervisors or managers.
  • •Handle customer concerns and employee relations situations by enforcing policies, de-escalating conflicts, and escalating as appropriate.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Experience supporting customers directly and guiding less-experienced team members.
  • •Experience handling customer payments across multiple payment methods.
  • •Proficiency in Microsoft Office Suite and email applications.
  • •Ability to work a flexible retail schedule, including weekends, holidays, and occasional overtime, and support nearby locations as assigned.
  • •Ability to read, write, and communicate clearly and professionally in English.
Skills:Customer serviceMentorshipTeamworkProblem-solvingCommunication
Languages:EnglishSpanish
Tech Stack:Microsoft Office SuiteEmailSystem lookups

Company Brief

Schnitzer Steel
Radius Recycling processes ferrous and nonferrous scrap metal and operates recycling facilities, mill services, and downstream metal recovery operations. It serves industrial, commercial, and retail customers across North America with circular-economy materials solutions.
Industry: Recycling & Waste Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Portland, United States
Founded: 1906
WebsiteLinkedIn