Delivery Associate Director

NTT
Tokyo
Workplace: RemoteFull timeFunction: Transportation & Fleet OperationsExperience: 10+ yearsSkills: ["Leadership","Mentoring","Stakeholder management","Service improvement"]

Lead and direct delivery of IT solutions and services, providing strategic oversight to achieve financial and operational objectives and deliver client commitments. Manage delivery teams, translate business plans into operational objectives, and drive large, complex accounts. Serve as technical escalation and point of contact for customers, review delivery and SLA metrics, and implement service improvement plans. Mentor delivery management and support growth, innovation, productivity, and continuous service improvement.

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FursaFursa
NTT
NTT
1 week ago

Delivery Associate Director

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Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Lead and direct delivery of IT solutions and services, providing strategic oversight to achieve financial and operational objectives and deliver client commitments. Manage delivery teams, translate business plans into operational objectives, and drive large, complex accounts. Serve as technical escalation and point of contact for customers, review delivery and SLA metrics, and implement service improvement plans. Mentor delivery management and support growth, innovation, productivity, and continuous service improvement.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Director level

Key Responsibilities

  • •Lead and direct delivery area services related to the design, development, and implementation of IT solutions.
  • •Manage delivery teams and translate business plans into objectives to achieve financial and operational outcomes.
  • •Provide oversight for activities including system design and analysis, applications/system programming, database management, network systems, telecommunications, and data processing operations.
  • •Act as technical point of contact and escalation point for the customer; review delivery and SLA metrics and drive service improvement plans.
  • •Develop the delivery line of business, build client leadership relationships, and support growth, innovation, productivity, and continuous service improvement.

Key Requirements

  • •Minimum ten (10) years of delivery experience.
  • •Ability to manage a staff of professional-level team members or manage a team through lower-level supervisors.
  • •Experience translating business plans into objectives and managing daily operations with latitude.
  • •Responsibility for large accounts with high complexity.
  • •Bilingual Japanese and English proficiency.
Experience:10+ years
Skills:LeadershipMentoringStakeholder managementService improvement
Languages:JapaneseEnglish
Tech Stack:SoftwareHardware systemsDatabase managementNetwork systemsTelecommunicationsData processing

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn