Account Manager (Italian and English Bilingual) - Portugal

WeTravel
Portugal
Workplace: RemoteFull timeUSD 32,500 - 36,500 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Customer service","Interpersonal skills","Multitasking","Problem-solving"]

Manage and nurture relationships with new and existing clients across EMEA, ensuring they’re informed, supported, and maximizing value from the platform. Serve as a key point of contact for questions and issues, collaborating with Sales, Customer Support, and Product to share feedback. Proactively identify opportunities to upsell and expand product usage while maintaining long-term client satisfaction in a fast-paced, remote-first SaaS environment.

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WeTravel
WeTravel
4 days ago

Account Manager (Italian and English Bilingual) - Portugal

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Manage and nurture relationships with new and existing clients across EMEA, ensuring they’re informed, supported, and maximizing value from the platform. Serve as a key point of contact for questions and issues, collaborating with Sales, Customer Support, and Product to share feedback. Proactively identify opportunities to upsell and expand product usage while maintaining long-term client satisfaction in a fast-paced, remote-first SaaS environment.
Location: Portugal
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and maintain relationships with new and existing clients, ensuring ongoing support.
  • •Answer client questions and resolve issues with a calm, proactive approach.
  • •Identify and pursue upsell and cross-sell opportunities to expand feature usage.
  • •Collaborate cross-functionally with Sales, Customer Support, and Product to share feedback.
  • •Gather client feedback and drive improvements in product and service delivery.
Travel: Low travel

Pay and Benefits

Salary: USD 32,500 - 36,500 annually
Perks:Paid LeaveParental LeaveVolunteer Days

Key Requirements

  • •Native or C2-level Italian speaker and fully proficient in English.
  • •2+ years of experience in B2B account management or customer success.
  • •Excellent written and verbal communication with strong customer service instincts.
  • •Experience multitasking and managing multiple clients and priorities independently.
  • •Calm, solutions-oriented approach to resolving issues and handling upsell conversations.
Experience:2+ yearsB2BSaaSTravel industry
Skills:CommunicationCustomer serviceInterpersonal skillsMultitaskingProblem-solving
Languages:ItalianEnglish
Tech Stack:HubSpot CRMCRM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

WeTravel
WeTravel provides an online booking, payment, and management platform for tour operators, travel agencies, and group travel organizers, enabling itinerary management, secure payments, and customer invoicing to streamline group travel operations.
Industry: TravelTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn