Customer Experience Banker - Avon, IN

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation"]

Serve as a Financial Concierge for walk-in customers in a branch setting, helping them achieve financial goals by retaining and growing consumer and business relationships. Accurately process transactions, balance daily, and provide exceptional customer service while educating customers on consumer deposit products. Use a disciplined sales process, follow-up, outbound calling, and referrals to expand relationships and refer customers to other bank areas—while following operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 week ago

Customer Experience Banker - Avon, IN

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Job Summary

Serve as a Financial Concierge for walk-in customers in a branch setting, helping them achieve financial goals by retaining and growing consumer and business relationships. Accurately process transactions, balance daily, and provide exceptional customer service while educating customers on consumer deposit products. Use a disciplined sales process, follow-up, outbound calling, and referrals to expand relationships and refer customers to other bank areas—while following operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues effectively.
  • •Educate customers on consumer deposit products and support informed decision-making.
  • •Proactively grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Refer customers to other areas of the bank to deepen relationships and build partnerships.
  • •Follow operational, security, risk, and regulatory policies while demonstrating daily transaction accuracy and efficiency.

Key Requirements

  • •High School Diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a Bachelor's Degree.
  • •Ability to handle customer transactions accurately and efficiently while providing exemplary customer service.
  • •Proficiency in understanding and educating customers on consumer deposit products.
  • •Comfort using technology such as mobile services and online banking services.
  • •Cash handling skills.
Experience:1+ years
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentation
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn