EA Team Coach & Client Partner | Full-Time, Remote - Philippines

Magic
Philippines
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Communication","Leadership","Problem-solving","Team coordination","Customer focus"]

Account Lead responsible for driving client success and coordinating virtual assistant teams across global markets. You’ll manage client relationships, coach a 15-20 VA team, test and influence our proprietary software, and build partnerships to grow client engagement and VA careers. This fully remote role focuses on direct client interaction, team development, and cross-functional collaboration to deliver mutual growth.

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Magic
Magic
7 months ago

EA Team Coach & Client Partner | Full-Time, Remote - Philippines

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Account Lead responsible for driving client success and coordinating virtual assistant teams across global markets. You’ll manage client relationships, coach a 15-20 VA team, test and influence our proprietary software, and build partnerships to grow client engagement and VA careers. This fully remote role focuses on direct client interaction, team development, and cross-functional collaboration to deliver mutual growth.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Lead Client Success Management by conducting engaging video calls with international clients, ensuring satisfaction, addressing concerns, and identifying opportunities to expand VA services.
  • •Coach and mentor a team of 15-20 virtual assistants to achieve high performance and coordinate professional development plans.
  • •Coordinate solutions when clients face challenges with virtual assistants and translate client needs into actionable development plans for VAs.
  • •Build strong client relationships focused on mutual growth and satisfaction, ensuring smooth onboarding and ongoing engagement.
  • •Oversee Success Coordination and Problem Resolution to bridge communication gaps, manage replacements, and facilitate win-win solutions.

Pay and Benefits

Perks:Health InsurancePaid LeaveHmoTraining

Key Requirements

  • • Proven EA/VA experience – 2 years of demonstrated experience working as a Virtual Assistant or Executive Assistant for international clients (US/AU preferred)
  • •Client Success experience with ability to ensure client satisfaction and build lasting professional relationships
  • •Team coordination experience including coordinating, mentoring, or supporting other people in achieving goals
  • •Excellent English communication – professional-level written and verbal English for executive interactions
  • •Growth mindset and a results-driven approach to both client satisfaction and employee success
Experience:2+ yearsOutsourcingRemote workVAVirtual assistants
Skills:CommunicationLeadershipProblem-solvingTeam coordinationCustomer focus
Languages:English

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
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