Technical Product Specialist (Signals & API) - MPO

TikTok
Singapore
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Cross-functional collaboration","Communication","Self-motivation"]

Support TikTok’s top advertisers and sales teams by troubleshooting and implementing Signals & API integrations across Web Signals (Pixel, Events API/CAPI), App Signals (SDKs, MMPs), and Marketing/Organic APIs. Act as the technical bridge to global Product & Engineering teams, translate issues into actionable bug reports, diagnose API/config problems, and drive operational excellence through SLAs, escalations, and scalable support workflows.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
TikTok
TikTok
1 day ago

Technical Product Specialist (Signals & API) - MPO

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Support TikTok’s top advertisers and sales teams by troubleshooting and implementing Signals & API integrations across Web Signals (Pixel, Events API/CAPI), App Signals (SDKs, MMPs), and Marketing/Organic APIs. Act as the technical bridge to global Product & Engineering teams, translate issues into actionable bug reports, diagnose API/config problems, and drive operational excellence through SLAs, escalations, and scalable support workflows.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Handle complex pre- and post-sales technical queries by troubleshooting TikTok Web Signals (Pixel, Events API/CAPI), App Signals (SDKs), and 3P attribution/MMP integrations end to end.
  • •Serve as the primary technical liaison between local sales/account teams and global Product & Engineering teams, translating advertiser issues into actionable bug reports and product feedback.
  • •Diagnose API payloads and server-to-server event configurations, including deduplication errors and integration setups, using browser developer tools, network logs, and API testing tools.
  • •Enable sales and partners by educating upstream technical specialists, sales teams, and advertisers on signal health, product features, and common integration issues.
  • •Deliver operational excellence by adhering to SLAs, driving CSAT, managing escalation workflows, and identifying opportunities to scale support via automation or documentation.

Key Requirements

  • •Bachelor’s degree in Computer Science or a similar technical field (or equivalent practical experience).
  • •Hands-on experience with HTML, CSS, JavaScript, SQL, XML, and HTTP protocols, or customer-facing technical consulting/support/engineering/product experience.
  • •Ability to analyze problems using data and provide actionable product insights.
  • •Experience working with advertising/web/app signals and implementing technologies with clients’ technical teams.
  • •Experience operating within support ticketing platforms such as Jira, Zendesk, Freshdesk, or Salesforce.
Experience:Ad techDigital advertising
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingCross-functional collaborationCommunicationSelf-motivation
Tech Stack:HTMLCSSJavaScriptSQLXMLHTTPJiraZendeskFreshdeskSalesforceAPI testing toolsNetwork logsPixelEvents APICAPISDKsMMPs

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn