Axi

4 weeks ago

Knowledge Base Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Knowledge Base Specialist to maintain and optimize Axi’s Help Center and internal documentation, localize content across languages, structure content for AI-driven support, and collaborate with cross-functional teams to ensure accurate, compliant knowledge that improves self-service and reduces escalations.

Location: Malaysia

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Content Creation & Maintenance: Create, update, and maintain clear, accurate, and compliant Help Center articles and SOPs aligned with product updates, operational processes, and customer needs.
•Content Structuring for AI: Ensure articles and SOPs are properly structured, tagged, and written so they can be accurately interpreted and surfaced by AI-driven support tools.
•Localization & Regional Accuracy: Localize content across languages and regions, ensuring cultural, regulatory, and jurisdictional relevance.
•Promote Self-Service: Continuously improve self-service capabilities to reduce repetitive customer inquiries and unnecessary support escalations.
•Platform Optimization: Leverage knowledge management and AI-support platform features and best practices to improve the discoverability, usability, and effectiveness of Help Center and knowledge content.

Pay and Benefits

Perks:Health InsuranceAnnual Leave

Key Requirements

•1 year of experience in knowledge management, content writing, research, or a similar role
•Strong problem-solving and research skills; able to analyze and simplify information
•Able to create content that supports customer self-service and helps agents find answers quickly
•Comfortable working with AI tools or willing to learn how AI uses knowledge content
•Excellent written and verbal communication skills in English (Additional language proficiency is an advantage)

Experience:1+ yearsFintechTradingFinancial services

Skills:CommunicationProblem-solvingWritingCollaboration

Languages:English

Tech Stack:AIChatbotKnowledge management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi