Coordinator Personal Shopper-InstaShop

Delivery Hero
Cairo
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 3-5 yearsEducation: bachelorsSkills: ["Analytical skills","Problem-solving","Communication","Stakeholder management","Multitasking"]

Lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent picking execution. Track operational KPIs such as productivity, order accuracy, cancellations, substitutions, quality, and SLA compliance, and drive action plans to improve performance. Optimize manpower allocation, schedules, attendance, and staffing levels, while collaborating with Customer Service, Live Operations, Fleet, HR, and retail partners. Coach and audit supervisors and use reporting to identify root causes and implement continuous improvements.

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FursaFursa
Delivery Hero
Delivery Hero
1 month ago

Coordinator Personal Shopper-InstaShop

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent picking execution. Track operational KPIs such as productivity, order accuracy, cancellations, substitutions, quality, and SLA compliance, and drive action plans to improve performance. Optimize manpower allocation, schedules, attendance, and staffing levels, while collaborating with Customer Service, Live Operations, Fleet, HR, and retail partners. Coach and audit supervisors and use reporting to identify root causes and implement continuous improvements.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent picking execution.
  • •Monitor operational KPIs (productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance) and implement action plans.
  • •Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization based on business demand.
  • •Collaborate with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues and improve customer experience.
  • •Conduct performance reviews, coaching sessions, and operational audits; analyze reports and trends to identify root causes and drive continuous improvement.

Key Requirements

  • •Bachelor’s degree in business administration, logistics, supply chain, or a related field.
  • •3–5 years of experience in operations, retail, e-commerce, or grocery.
  • •Strong analytical and problem-solving skills to improve operational performance.
  • •Excellent communication and stakeholder management skills.
  • •Advanced proficiency in Microsoft Excel and ability to manage multiple priorities in a fast-paced environment.
Experience:3-5 yearsRetailE-commerceGrocery
Education:Bachelor's in business administration, Logistics, Supply Chain
Skills:Analytical skillsProblem-solvingCommunicationStakeholder managementMultitasking
Languages:English
Tech Stack:Microsoft Excel

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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