Service Manager

EquipmentShare
North Dakota
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Interpersonal skills","Problem-solving","Customer service","Teamwork","Communication"]

Lead a heavy equipment maintenance team at a rental facility, using the company’s technology to create and monitor work orders, track service intervals, order parts, and diagnose issues with real-time data. Supervise mechanics and service personnel, schedule repairs for customer and company equipment, and manage customer relationships by resolving inquiries and maintaining high satisfaction. Drive employee training, development, and a safe work environment.

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EquipmentShare
EquipmentShare
1 day ago

Service Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Lead a heavy equipment maintenance team at a rental facility, using the company’s technology to create and monitor work orders, track service intervals, order parts, and diagnose issues with real-time data. Supervise mechanics and service personnel, schedule repairs for customer and company equipment, and manage customer relationships by resolving inquiries and maintaining high satisfaction. Drive employee training, development, and a safe work environment.
Location: North Dakota
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate and supervise quality performance of equipment mechanics and service personnel.
  • •Create, assign, and monitor work orders; track machine service intervals; order parts; and diagnose issues using real-time data.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Maintain customer relationships, ensuring customer satisfaction and timely updates on new ways to improve their business.
  • •Respond to and resolve customer inquiries and lead employee training, development, and a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeaveGym Membership

Key Requirements

  • •Industry knowledge in the rental industry or a related construction field, with ideally three years of maintenance and service experience.
  • •Strong interpersonal and problem-solving skills.
  • •Adaptable to a fast-paced, growing company and able to quickly learn up-to-date products and services.
  • •Preference for applicants with experience or a background in the construction industry.
  • •Superior customer service, teamwork, and verbal/written communication skills.
Experience:Rental industryConstructionField serviceMaintenance
Education:High School
Skills:Interpersonal skillsProblem-solvingCustomer serviceTeamworkCommunication
Licenses:Driver's license
Languages:English
Tech Stack:T3 platform

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn