Technical Service Manager- Chicago

SAP
Chicago
Workplace: HybridFull timeUSD 116,700 - 245,600 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Customer focus","Strategic advisory","Risk management","Problem-solving","Stakeholder management"]

Own the end-to-end technical health of customers’ SAP private cloud landscapes for RISE contract lifecycles, ensuring stability, performance, scalability, compliance, and coordinated governance. Serve as primary technical owner and strategic advisor, proactively manage risks and escalations, and lead landscape lifecycle activities such as upgrades, migrations, disaster recovery testing, and transformations. Drive automation, operational efficiency, and continuous improvement across SAP Global Cloud Operations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

Technical Service Manager- Chicago

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own the end-to-end technical health of customers’ SAP private cloud landscapes for RISE contract lifecycles, ensuring stability, performance, scalability, compliance, and coordinated governance. Serve as primary technical owner and strategic advisor, proactively manage risks and escalations, and lead landscape lifecycle activities such as upgrades, migrations, disaster recovery testing, and transformations. Drive automation, operational efficiency, and continuous improvement across SAP Global Cloud Operations.
Location: Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Own end-to-end technical health of customer cloud landscapes, coordinating stability, performance, scalability, compliance, and internal stakeholder alignment.
  • •Provide strategic cloud architecture and technical governance leadership, defining roadmaps, standards, and best practices.
  • •Proactively identify and manage risks, critical issues, and escalations, driving preventive actions and timely resolution.
  • •Lead lifecycle activities and transformations including upgrades, migrations, disaster recovery testing, major changes, and adoption of SAP S/4HANA and Clean Core principles.
  • •Drive automation, operational efficiency, continuous improvement, and measurable outcomes from cloud investments.
Travel: Low travel

Pay and Benefits

Salary: USD 116,700 - 245,600 annually

Key Requirements

  • •Several years of hands-on SAP Basis experience in both implementation and steady-state scenarios (required).
  • •Experience with SAP HANA, Sybase, and Unix/Linux environments (highly valued).
  • •Extensive experience in SAP technical administration and operations (7+ years).
  • •Customer-focused technical leadership with the ability to manage critical situations and navigate escalations.
  • •Bachelor’s degree or higher in Computer Science, Engineering, Information Management, or a related field.
Experience:7+ yearsSAPCloud operationsRISE with SAP
Education:Bachelor's
Skills:Customer focusStrategic advisoryRisk managementProblem-solvingStakeholder management
Languages:English
Tech Stack:SAPSAP BasisSAP HANASybaseUnixLinuxSAP S/4HANARISE with SAPClean CoreAWSAzureGCPDisaster recoveryAutomation

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor