TED

1 week ago

Event Registration & Customer Support Associate

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Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Guide attendees through event registration and provide white-glove customer service for TED conferences and NYC events. Support and troubleshoot registrations, manage attendee data and CRM updates, and compile analytics using TED tools like Google Sheets and Excel. Lead conference crew and vendor check-in processes onsite, manage front-of-house staffing plans, and respond to high-volume questions with a fast 24-hour turnaround.

Location: New York

Workplace: Hybrid

Employment Type: Contract · 9 months

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide world-class customer service via email and phone to support smooth event registrations.
•Support and process attendee registrations, including troubleshooting, payment tracking, reporting, and database updates.
•Lead conference crew and vendor check-in, including pre-conference registration management, training/supervision of accreditation staff, and onsite check-in operations.
•Coordinate NYC event attendee experience end-to-end, including invitation timelines, invite/RSVP list management, and onsite check-in.
•Respond to high volumes of attendee and stakeholder emails, following TED tone/voice guidelines, and compile/update attendee analytic reports using TED’s CRM(s), Google Sheets, and Excel.

Travel: Extensive travel

Pay and Benefits

Salary: USD 30 - 35 hourly

Key Requirements

•3-5 years of customer support experience, in-person and online (e.g., hotel concierge or airline guest services).
•Experience using CRMs to manage customer data, communications, and customer support.
•Extensive working knowledge of Google applications and the Microsoft suite, especially Excel/Sheets.
•Personable, collaborative, and able to communicate clearly—translating complex information verbally and in writing.
•Ability to commute to the NYC office for meetings/events and travel within the United States and internationally as needed.

Experience:3-5 yearsLive events

Skills:Customer-focusedCommunicationCollaborationAttention to detailAdaptability

Languages:English

Tech Stack:CRMGoogle SheetsExcelMicrosoft suiteGoogle applicationsEmailPhone

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

TED

Operates TED conferences and TED.com to share short, powerful talks on ideas across technology, entertainment, design and other fields; runs TEDx and education initiatives to spread ideas globally.

Industry: Events & Live Entertainment

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Nonprofit & NGO

Headquarters: New York City, United States

Founded: 1984

Glassdoor: 4.3

Website LinkedIn Glassdoor

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TED