FOH - Reception_Front of House_Oasis Mall - Juffair_HOSP - Juffair - Bahrain_Fitness First

Landmark Group
Bahrain
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer service","Professionalism","Communication","Problem-solving","Attention to detail"]

Create a welcoming front desk experience for Fitness First members and guests at Oasis Mall in Juffair. Handle day-to-day reception responsibilities, deliver excellent customer service, manage first impressions across communication channels, and follow club SOPs. Support member journey execution, resolve complaints with the right escalation path, and ensure front desk operations run smoothly—covering membership access checks, cash handling, and accurate system entries.

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FursaFursa
Landmark Group
Landmark Group
1 year ago

FOH - Reception_Front of House_Oasis Mall - Juffair_HOSP - Juffair - Bahrain_Fitness First

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Source: Company careers pageValidated by: Fursa AI
Last checked: 31 minutes agoStatus: Live

Job Summary

Create a welcoming front desk experience for Fitness First members and guests at Oasis Mall in Juffair. Handle day-to-day reception responsibilities, deliver excellent customer service, manage first impressions across communication channels, and follow club SOPs. Support member journey execution, resolve complaints with the right escalation path, and ensure front desk operations run smoothly—covering membership access checks, cash handling, and accurate system entries.
Location: Bahrain
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Deliver excellent customer service to club visitors and ensure the best first impressions across all communication channels.
  • •Manage day-to-day front desk operations, including keeping the desk compliant with SOPs and ensuring it is always staffed and ready for club opening.
  • •Handle incoming calls and effective messaging, and use Members First and other operating systems/manuals efficiently.
  • •Support the member journey to help drive NPS, handle member complaints, and escalate to CGM/HODs or MSM as required.
  • •Support business performance tasks such as cash up accuracy, membership dues/payments entry, membership arrears/renewals, and stock control using the MF system.

Key Requirements

  • •Secondary Education (A level or equivalent).
  • •Provide excellent customer service to club visitors and create positive first impressions.
  • •Follow relevant business SOPs and health & safety responsibilities without fail.
  • •Be knowledgeable about club operations such as rules and regulations, class timetables, promotions, and events.
  • •Handle front desk responsibilities professionally, including membership access checks and reporting/meetings.
Skills:Customer serviceProfessionalismCommunicationProblem-solvingAttention to detail
Tech Stack:MYZONEMembers FirstMF system

Company Brief

Landmark Group
UAE-based retail and hospitality conglomerate operating multiple own and franchise brands (Centrepoint, Max, Home Centre, Babyshop, etc.) across the Middle East, South Asia and Africa with thousands of stores, large ecommerce operations and logistics capability.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Founded: 1973
Glassdoor
Glassdoor: 3.5
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