Lead Learning Strategist- Sales Leadership & Service Excellence Portfolio

Truist Financial
Atlanta, Charlotte
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 10+ yearsEducation: bachelorsSkills: ["Stakeholder management","Strategic thinking","Communication","Coaching","Cross-functional collaboration"]

Lead the learning strategy for the Enterprise Sales and Service Portfolio, partnering with senior business and HR leaders to identify capability needs and shape portfolio priorities. Design scalable training curricula and learning solutions to close skill gaps across sales effectiveness, service excellence, leader readiness, and teammate performance. Manage complex learning initiatives, coordinate third-party providers, and continuously improve programs using metrics, records, and learning technologies to ensure measurable business impact.

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Truist Financial
Truist Financial
2 days ago

Lead Learning Strategist- Sales Leadership & Service Excellence Portfolio

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead the learning strategy for the Enterprise Sales and Service Portfolio, partnering with senior business and HR leaders to identify capability needs and shape portfolio priorities. Design scalable training curricula and learning solutions to close skill gaps across sales effectiveness, service excellence, leader readiness, and teammate performance. Manage complex learning initiatives, coordinate third-party providers, and continuously improve programs using metrics, records, and learning technologies to ensure measurable business impact.
Location: Atlanta, Charlotte
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Translate enterprise sales and service business strategy into learning and capability plans with measurable impact.
  • •Implement learning and development strategies and goals set by senior management and executives.
  • •Develop and deliver training curricula, materials, and programs aligned to organizational and teammate development goals.
  • •Analyze learning needs and design innovative, scalable solutions for skill gaps and business challenges.
  • •Manage complex learning initiatives across teams, including continuous improvement and adoption of learning technologies and platforms.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid Holidays

Key Requirements

  • •Bachelor’s degree or equivalent education, training, and work-related experience.
  • •Minimum of 10 years of professional experience in learning and development or related human resources functions.
  • •Deep expertise in adult learning principles, instructional design, and strategic training program management.
  • •Project management experience.
  • •English language fluency (required).
Experience:10+ yearsLearning and developmentHuman resourcesTraining
Education:Bachelor's
Skills:Stakeholder managementStrategic thinkingCommunicationCoachingCross-functional collaboration
Certifications:PMPProject Management Professional (PMP)
Languages:English
Tech Stack:Learning Management Systems (LMS)SuccessFactorsLectoraCaptivateLearning technologiesInstructional design

Company Brief

Truist Financial
Provides consumer and commercial banking, wealth management, insurance, lending, and payments services through a large U.S. financial services platform formed by the merger of BB&T and SunTrust.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 2019
WebsiteLinkedIn