Forward Deployed Engineer, Operations & Sustainment (R5497)

Shield AI
San Diego, Washington
Workplace: OnsiteFull timeUSD 150,000 - 230,000 annuallyFunction: Data Science & Machine LearningEducation: bachelorsSkills: ["Problem-solving","Communication","Training","Expectation management","Escalation"]

Deploy and sustain Hivemind autonomy software in real customer environments, partnering with operators, maintainers, and internal field teams. Install, configure, validate, and train users while troubleshooting issues across software, autonomy, networking, telemetry, configuration, and sensors. Own deployment runbooks and evidence capture, drive problems through an intake-to-closure support flow, and turn field lessons into runbooks, known-issue records, and product feedback.

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FursaFursa
Shield AI
Shield AI
1 day ago

Forward Deployed Engineer, Operations & Sustainment (R5497)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Deploy and sustain Hivemind autonomy software in real customer environments, partnering with operators, maintainers, and internal field teams. Install, configure, validate, and train users while troubleshooting issues across software, autonomy, networking, telemetry, configuration, and sensors. Own deployment runbooks and evidence capture, drive problems through an intake-to-closure support flow, and turn field lessons into runbooks, known-issue records, and product feedback.
Location: San Diego, Washington
Workplace: Onsite
Employment Type: Full time
Job Function: Data Science & Machine Learning
Seniority: Mid level

Key Responsibilities

  • •Deploy Hivemind products on customer sites globally, supporting installation, configuration, validation, training, troubleshooting, and sustainment.
  • •Operate as an expert user of the Hivemind Enterprise software stack, autonomy modules, deployment tooling, supported configurations, and diagnostic workflows.
  • •Execute and improve deployment runbooks, including software install, version/configuration validation, licensing or provisioning status, pre-mission checks, log readiness, and acceptance steps.
  • •Provide hands-on technical support and capture field evidence (logs, telemetry, recorded data, screenshots, version/configuration state, mission phase, environmental constraints) for triage.
  • •Drive issues through the support flow and partner across engineering, product, program, sustainment, licensing, safety, legal, commercial, and support teams to deliver corrective actions and customer-safe updates.
Travel: High travel

Pay and Benefits

Salary: USD 150,000 - 230,000 annually
Equity and Bonus:Equity

Key Requirements

  • •Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or related field, or equivalent practical experience.
  • •5+ years in field engineering, forward-deployed engineering, applications engineering, systems integration, flight test, robotics support, or similar hands-on technical role.
  • •Strong technical background in software engineering, systems integration, or autonomy-adjacent systems.
  • •Proficiency writing, reading, and debugging modern C++ code.
  • •Working proficiency with Python and/or Bash for diagnostics, automation, and field support workflows.
Experience:RoboticsUnmanned systemsField engineeringFlight test
Education:Bachelor's
Skills:Problem-solvingCommunicationTrainingExpectation managementEscalation
Tech Stack:C++PythonBashLinuxNetworkingConfiguration managementLogsTelemetryRelease packagesSensors

Company Brief

Shield AI
Develops AI-powered autonomy and software for military aircraft and drones to enable autonomous ISR and combat missions, integrating perception, navigation, and mission planning for defense customers.
Industry: Defense Technology
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series E+
Headquarters: San Diego, United States
Founded: 2015
WebsiteLinkedIn