Customer Service Delivery Advocate - Baltimore, MD

Carvana
Baltimore
Workplace: OnsiteFull timeUSD 20 - 22 hourlyFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Self-motivated","Teamwork","Safe driving","Attention to detail"]

Deliver vehicles directly to customers using Carvana’s custom car haulers while providing a great customer experience. Load and unload vehicles, inspect the hauler to ensure vehicles remain safe to drive, and complete customer paperwork. Maintain safe driving practices and keep thorough notes in the customer tracking system. Requires physical work, frequent driving, and English proficiency, plus specific licensing/notary steps within the first 90 days.

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FursaFursa
Carvana
Carvana
1 day ago

Customer Service Delivery Advocate - Baltimore, MD

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Deliver vehicles directly to customers using Carvana’s custom car haulers while providing a great customer experience. Load and unload vehicles, inspect the hauler to ensure vehicles remain safe to drive, and complete customer paperwork. Maintain safe driving practices and keep thorough notes in the customer tracking system. Requires physical work, frequent driving, and English proficiency, plus specific licensing/notary steps within the first 90 days.
Location: Baltimore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Deliver vehicles to customers’ doors using Carvana’s custom car haulers and receive required training.
  • •Frequently load/unload vehicles and inspect the car hauler to ensure vehicles remain safe to drive.
  • •Complete customer paperwork and enter thorough notes in the customer tracking system.
  • •Consistently drive safely and maintain a clean driving record per Carvana’s CMV Driver Qualification policy.
  • •Meet required licensing/notary and state-specific access requirements within the stated timelines.

Pay and Benefits

Salary: USD 20 - 22 hourly
Equity and Bonus:Equity
Perks:401kHealth InsuranceDentalVisionPaid LeaveStudent LoanOvertime

Key Requirements

  • •At least 2 years of customer-facing experience.
  • •Ability to perform physically demanding tasks including detailing vehicles and loading/unloading haulers in indoor and outdoor conditions.
  • •Must be able to read, write, speak, and understand English.
  • •Requires high and low levels of movement and the ability to lift/carry/push/pull up to 50 lbs.
  • •Frequent driving requires excellent visual acuity and manual dexterity; must be able to obtain required licenses/notary and meet state-specific DMV/title access requirements.
Skills:Customer-focusedSelf-motivatedTeamworkSafe drivingAttention to detail
Licenses:Valid driver's licenseNotary (state-specific)Chauffeur's license (state-specific)Vehicle Verifier license (state-specific)Salesperson license (state-specific)
Certifications:DOT Medical Card
Languages:English
Tech Stack:Customer tracking system

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn