Account Coordinator, Repo Team (M-F, 8-5 EST)

Openlane
United States
Workplace: RemoteFull timeUSD 19 - 19 hourlyFunction: Executive & General ManagementEducation: bachelorsSkills: ["Customer service","Communication","Organizational skills","Accuracy","Teamwork"]

Support the Repo account team by providing strong customer service and telephone support to clients, recovery vendors, and customers. Review and report incoming recoveries, follow up on fee approvals and voluntary assignments to start running accounts, and help prevent wrongful repossessions by confirming liens. Serve as a liaison between clients and recovery agents while working accurately across internal systems and integration partners.

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Openlane
Openlane
2 days ago

Account Coordinator, Repo Team (M-F, 8-5 EST)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support the Repo account team by providing strong customer service and telephone support to clients, recovery vendors, and customers. Review and report incoming recoveries, follow up on fee approvals and voluntary assignments to start running accounts, and help prevent wrongful repossessions by confirming liens. Serve as a liaison between clients and recovery agents while working accurately across internal systems and integration partners.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Maintain excellent customer service and provide strong telephone support to internal and external customers.
  • •Identify issues, facilitate solutions, escalate as needed, and follow up to confirm resolution.
  • •Review and manually report incoming recoveries received within the internal queue.
  • •Follow up on fee approvals and voluntary assignments to start actively running accounts and ensure vendors have required information.
  • •Review and process recoveries, handle additional client requests, monitor internal system queues, and act as liaison between clients and recovery agents.

Pay and Benefits

Salary: USD 19 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveLife Insurance

Key Requirements

  • •High School Diploma or equivalent (required); Bachelor’s degree preferred.
  • •Previous customer service, recovery, collections, or remarketing experience is preferred.
  • •Ability to communicate verbally and effectively in writing.
  • •Competent office skills with daily use of Google applications (Gmail, Docs, Sheets).
  • •Commitment to company values and adherence to company policies and procedures.
Education:Bachelor's
Skills:Customer serviceCommunicationOrganizational skillsAccuracyTeamwork
Tech Stack:Google applicationsGmailGoogle DocsGoogle Sheets

Company Brief

Openlane
Operates an online wholesale vehicle auction and digital remarketing platform serving dealerships, fleet owners, and financial institutions to buy and sell used vehicles via live and online auction services.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Atlanta, United States
Founded: 1999
WebsiteLinkedIn