Insurance Claims Representative

Sutherland
Jamaica
Workplace: OnsiteFull timeFunction: Insurance & ActuarialEducation: high_schoolSkills: ["Written communication","Verbal communication","Attention to detail","Patience","Time management"]

Handle high-volume inbound insurance customer calls, chats, and emails by accurately identifying customer needs and taking appropriate next steps. Convey actions taken on insurance policies, explain products and processes, and maintain quality by following established standards. Track and record communication outcomes for timely responses, review job aids for required data, collaborate with licensed insurance agents, and participate in ongoing training.

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FursaFursa
Sutherland
Sutherland
3 days ago

Insurance Claims Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle high-volume inbound insurance customer calls, chats, and emails by accurately identifying customer needs and taking appropriate next steps. Convey actions taken on insurance policies, explain products and processes, and maintain quality by following established standards. Track and record communication outcomes for timely responses, review job aids for required data, collaborate with licensed insurance agents, and participate in ongoing training.
Location: Jamaica
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Entry level

Key Responsibilities

  • •Support high-volume inbound calls and other customer interactions with accurate, high-quality service.
  • •Identify and assess individual customer needs quickly and take appropriate action steps.
  • •Convey insurance policy actions as requested by customers and explain products and processes.
  • •Track and record outcomes of customer calls/chats/emails to ensure timely responses.
  • •Maintain job knowledge by studying new product descriptions and participating in educational opportunities.

Key Requirements

  • •4 CXC/GCE subjects inclusive of English Language, or a U.S. high school diploma or GED.
  • •Valid (not expired) government issued ID, TRN, and NIS card.
  • •Flexible availability to work any day and assigned shifts weekly, including weekends and public holidays.
  • •Experience in customer service is an asset.
  • •Proficient computer skills (including Microsoft Office: Outlook, Word, Excel) and strong troubleshooting/problem-solving ability.
Education:High School
Skills:Written communicationVerbal communicationAttention to detailPatienceTime management
Languages:English
Tech Stack:CRMMicrosoft OfficeOutlookWordExcel

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor