DP World

2 months ago

Executive - Key Accounts - Express Logistics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Executive Key Accounts in Express Logistics, based in Mumbai, DP World. Manage high-volume inbound communications, prepare client reports, address inquiries to drive customer satisfaction and revenue growth, handle issue resolution, and support service recovery for key accounts within the Commercial - Customer Service context.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Supply Chain & Logistics

Key Responsibilities

•Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
•Prepare detailed reports, as required, for customers
•Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
•Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
•Perform first level root cause analysis
•Any critical escalation from client related to closure has to be highlighted to senior level,
•Arrange for expedited service recovery for shipments, when necessary
•Revert back to the client with update/closure in the given timeline.
•Need to share the closure file with every client.
•Responsible for billing and payment collection from the customer.
•Maintaining an accurate record of all existing and potential customers.
•Responding to customer inquiries in a timely and professional manner.
•Serve as the link of communication between key customers and internal teams

Key Requirements

•Bachelor's degree in Sales, Marketing or a related field
•2-5 years of experience in retail sales
•Excellent communication and listening skills
•Team player
•Graduate with Sales & Marketing background

Experience:2-5 yearsRetail salesSales

Education:Bachelor's in Sales/MarketingBachelor's degree in Sales/Marketing or related field

Skills:CommunicationTeamworkCustomer service

Languages:English

Company Brief

DP World

Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor

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DP World

2 months ago

Executive - Key Accounts - Express Logistics

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Supply Chain & Logistics

Key Responsibilities

•Manage a high volume of inbound email traffic, supplemented with phone contact, to assess customer needs
•Prepare detailed reports, as required, for customers
•Respond to customer inquiries with the intent of providing customer satisfaction, retention, and increasing revenue spend which includes new lanes and services
•Review customer inquiries, problems, requests and suggestions to determine the appropriate solutions and/or responses
•Perform first level root cause analysis
•Any critical escalation from client related to closure has to be highlighted to senior level,
•Arrange for expedited service recovery for shipments, when necessary
•Revert back to the client with update/closure in the given timeline.
•Need to share the closure file with every client.
•Responsible for billing and payment collection from the customer.
•Maintaining an accurate record of all existing and potential customers.
•Responding to customer inquiries in a timely and professional manner.
•Serve as the link of communication between key customers and internal teams

Key Requirements

•Bachelor's degree in Sales, Marketing or a related field
•2-5 years of experience in retail sales
•Excellent communication and listening skills
•Team player
•Graduate with Sales & Marketing background

Experience:2-5 yearsRetail salesSales

Education:Bachelor's in Sales/MarketingBachelor's degree in Sales/Marketing or related field

Skills:CommunicationTeamworkCustomer service

Languages:English

Company Brief

DP World

Industry: Ports & Port Operators

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: IPO / Publicly Listed

Headquarters: Dubai, United Arab Emirates

Founded: 2005

Glassdoor: 3.6

Website LinkedIn Glassdoor