2 days ago

OGS Specialist - LMO - Singapore - Vietnamese Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own operational execution by translating policy intent into clear, scalable workflows for frontline teams. Manage operations knowledge bases, SOP/process documentation, policy update processes, and structured feedback loops into Policy. Use quality metrics, escalations, and user appeals to find execution gaps and improve decision consistency. Partner with Policy, Product, Quality, and Regional Operations to coordinate risk-aware process changes across markets, applying cultural nuance where needed.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Translate complex policies into clear, actionable operational workflows, guidelines, and decision frameworks for frontline operations teams.
•Build, standardize, and maintain knowledge management systems, SOPs, and operational documentation with governance and version control.
•Leverage AI tools to enhance policy translation and streamline creation of operational materials.
•Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
•Review quality metrics, escalations, and user appeals to identify execution gaps, uncover root causes, and improve guideline consistency.

Key Requirements

•Demonstrate strong policy knowledge in the Ops functional domain and connect it to operational governance/process.
•Exposure to operational workflows, QA processes, or policy execution activities (execution-focused).
•Support cross-functional coordination with Policy, Ops, Product, or vendor teams.
•Use basic analytical skills to structure data, identify issues, and escalate insights clearly.
•Be familiar with SOPs, process documentation, and workflow execution; professional proficiency in Vietnamese and English is required.

Skills:Attention to detailAnalytical thinkingCross-functional coordinationStructured problem solving

Languages:VietnameseEnglish

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

OGS Specialist - LMO - Singapore - Vietnamese Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Translate complex policies into clear, actionable operational workflows, guidelines, and decision frameworks for frontline operations teams.
•Build, standardize, and maintain knowledge management systems, SOPs, and operational documentation with governance and version control.
•Leverage AI tools to enhance policy translation and streamline creation of operational materials.
•Collaborate with Policy, Product, Quality, and Regional Operations teams to bridge policy intent and operational execution.
•Review quality metrics, escalations, and user appeals to identify execution gaps, uncover root causes, and improve guideline consistency.

Key Requirements

•Demonstrate strong policy knowledge in the Ops functional domain and connect it to operational governance/process.
•Exposure to operational workflows, QA processes, or policy execution activities (execution-focused).
•Support cross-functional coordination with Policy, Ops, Product, or vendor teams.
•Use basic analytical skills to structure data, identify issues, and escalate insights clearly.
•Be familiar with SOPs, process documentation, and workflow execution; professional proficiency in Vietnamese and English is required.

Skills:Attention to detailAnalytical thinkingCross-functional coordinationStructured problem solving

Languages:VietnameseEnglish

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn