Head of Aftersales

Al Ghurair
United Arab Emirates
Workplace: OnsiteFull timeFunction: SalesExperience: 10+ yearsEducation: bachelorsSkills: ["Leadership","Decision making","Problem solving","Communication","Customer satisfaction focus"]

Lead and manage the aftersales organization’s strategy, service and parts operations, and customer growth across insurance, fleet, and retail customers. Own budgeting, targets, and performance outcomes, ensure ESMA-compliant procedures, and drive service and parts campaigns in coordination with marketing. Manage aftersales professionals, oversee workshop and parts warehouse effectiveness, warranty administration, and claims management, while improving customer satisfaction through feedback loops and CRM alignment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Al Ghurair
Al Ghurair
3 days ago

Head of Aftersales

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead and manage the aftersales organization’s strategy, service and parts operations, and customer growth across insurance, fleet, and retail customers. Own budgeting, targets, and performance outcomes, ensure ESMA-compliant procedures, and drive service and parts campaigns in coordination with marketing. Manage aftersales professionals, oversee workshop and parts warehouse effectiveness, warranty administration, and claims management, while improving customer satisfaction through feedback loops and CRM alignment.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Sr. Director level

Key Responsibilities

  • •Plan and launch an effective strategy for workshop outputs and aftersales initiatives.
  • •Monitor and control budgets, targets, and performance outcomes; implement actions to improve profitability.
  • •Ensure service and parts operation systems align with dealership guidelines, company policy, and ESMA standards.
  • •Manage end-to-end aftersales operations across insurance, fleet, and retail customers, including parts warehouse management and warranty/claims.
  • •Lead, train, and manage an aftersales team; coordinate cross-functional activities and drive customer satisfaction through surveys and issue resolution with CRM/Customer Care.

Key Requirements

  • •Bachelor of Engineering, specialization- Automobile, with proven experience in aftersales operations.
  • •10+ years of experience in a senior managerial role.
  • •Knowledge of business and management principles for strategic planning, resource allocation, and coordination of people to achieve targets.
  • •Finance P&L knowledge and understanding of processes for delivering customer satisfaction and quality standards.
  • •Excellent interpersonal and communication skills (written, oral and expression).
Experience:10+ yearsAutomotiveAutomobile dealerAfter-salesWarrantyParts operationsElectric vehicleFleet services
Education:Bachelor's in Automobile (Bachelor of Engineering specialization)
Skills:LeadershipDecision makingProblem solvingCommunicationCustomer satisfaction focus

Company Brief

Al Ghurair
Diversified UAE-based family conglomerate with businesses across manufacturing, real estate, foods, and investments. Operates multiple subsidiaries and brands serving industrial, commercial, and consumer markets across the Middle East and beyond.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 1960
WebsiteLinkedIn