Senior Customer Success Manager

Luma
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Commercial mindset","Data-driven decision-making","Stakeholder management","Proactive ownership","Cross-functional collaboration"]

Own a portfolio of strategic enterprise accounts and drive long-term expansion by growing platform usage across teams, geographies, and use cases. Use account and product-usage data to identify trends, adoption blockers, and opportunities for new wins. Build relationships with technical, operational, and executive stakeholders, partner with product and engineering, and help shape an EMEA account-growth motion for an early post-sales organization.

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Luma
Luma
1 week ago

Senior Customer Success Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own a portfolio of strategic enterprise accounts and drive long-term expansion by growing platform usage across teams, geographies, and use cases. Use account and product-usage data to identify trends, adoption blockers, and opportunities for new wins. Build relationships with technical, operational, and executive stakeholders, partner with product and engineering, and help shape an EMEA account-growth motion for an early post-sales organization.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of strategic enterprise accounts responsible for expansion and long-term growth.
  • •Identify and execute opportunities to grow usage across teams, geographies, and use cases.
  • •Build multi-threaded relationships across technical, operational, and executive stakeholders.
  • •Own and interpret usage data to spot trends, spikes, and drop-offs across accounts.
  • •Partner with product and engineering to unlock new use cases and clear adoption blockers, and contribute to renewals.

Key Requirements

  • •5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
  • •Track record of driving expansion and growth in large, complex enterprise accounts.
  • •Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
  • •Ability to navigate and influence stakeholders across large organisations.
  • •Comfort proactively owning growth in fast-moving, ambiguous environments.
Experience:5+ yearsSaaSAIEnterprise techEnterprise accounts
Skills:Commercial mindsetData-driven decision-makingStakeholder managementProactive ownershipCross-functional collaboration
Languages:German

Company Brief

Luma
Develops AI-powered tools for capturing, editing, and rendering high-quality 3D scenes from photos and videos, enabling creators to generate photorealistic 3D assets and spatial experiences.
Industry: AR/VR & Spatial Computing
Website