Enterprise Customer Success Manager - Public Sector

Samsara
United States
Workplace: RemoteFull timeUSD 97,877.5 - 131,600 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Relationship building","Problem-solving","Priority management","Emotional intelligence","Communication","Stakeholder management","Mentoring","Initiative","Diplomacy","Tact"]

Own long-term customer outcomes for top public-sector organizations using an IoT platform. Partner with customers to build joint success plans, run executive business reviews, and conduct workshops to drive workflow improvements. Serve as a key relationship manager across Sales, Support, Sales Engineering, and Product, mentoring the Customer Success and Support teams while ensuring customers increase safety, efficiency, and sustainability.

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FursaFursa
Samsara
Samsara
3 days ago

Enterprise Customer Success Manager - Public Sector

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Own long-term customer outcomes for top public-sector organizations using an IoT platform. Partner with customers to build joint success plans, run executive business reviews, and conduct workshops to drive workflow improvements. Serve as a key relationship manager across Sales, Support, Sales Engineering, and Product, mentoring the Customer Success and Support teams while ensuring customers increase safety, efficiency, and sustainability.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Ensure customers increase safety, efficiency, and sustainability using the IoT platform.
  • •Compose joint success plans with objectives, metrics, and timelines, removing barriers to business value.
  • •Orchestrate executive business reviews with customers and Samsara leadership to align on goals.
  • •Conduct workshops to understand current operations and recommend workflow changes to maximize product value.
  • •Deeply understand platform capabilities and explain them across customer types while serving as a mentor to CS and Support teams.

Pay and Benefits

Salary: USD 97,877.5 - 131,600 annually
Equity and Bonus:Equity
Perks:Remote WorkLearning BudgetHealth InsuranceParental Leave

Key Requirements

  • •3+ years of experience in a senior Customer Success, account management, or strategic consulting role, with enterprise SaaS experience preferred.
  • •Experience supporting or working with technical products.
  • •Solutions-oriented with strong problem-solving skills.
  • •Proven ability to build trust and communicate effectively with a wide variety of stakeholders, including executives and Product/Engineering leadership.
  • •Bachelor’s degree from a 4-year institution.
Experience:3+ yearsEnterprise SaaSPublic sectorIoT
Education:Bachelor's
Skills:Relationship buildingProblem-solvingPriority managementEmotional intelligenceCommunicationStakeholder managementMentoringInitiativeDiplomacyTact
Languages:English
Tech Stack:IoT platformVideo-Based SafetyVehicle Telematics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn