Executive Lounge Attendant

Choice Hotels
Anywhere
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Customer service","Verbal communication","Organization","Teamwork","Hospitality"]

Provide a high-touch, personalized guest experience for the hotel’s Executive Club Lounge. Maintain a courteous, welcoming lounge entrance; greet guests, offer local recommendations and assistance, and proactively resolve concerns. Oversee daily lounge service setup and breakdown, ensure food and beverage presentation standards, monitor inventory and guest consumption, and coordinate with Front Office, Housekeeping, Engineering, and F&B teams to support seamless operations and guest satisfaction.

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Choice Hotels
Choice Hotels
3 months ago

Executive Lounge Attendant

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live
Reposted: first listed 3 weeks ago

Job Summary

Provide a high-touch, personalized guest experience for the hotel’s Executive Club Lounge. Maintain a courteous, welcoming lounge entrance; greet guests, offer local recommendations and assistance, and proactively resolve concerns. Oversee daily lounge service setup and breakdown, ensure food and beverage presentation standards, monitor inventory and guest consumption, and coordinate with Front Office, Housekeeping, Engineering, and F&B teams to support seamless operations and guest satisfaction.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Maintain a courteous, efficient, and welcoming Executive Club Lounge entrance for guests.
  • •Provide personalized service, including local recommendations, reservations, and guest assistance while anticipating needs and resolving concerns.
  • •Oversee daily lounge setup and breakdown for service periods (breakfast, daytime offerings, evening reception) and maintain cleanliness and ambiance.
  • •Ensure food and beverage presentations meet brand and hotel standards and comply with food safety and sanitation requirements.
  • •Monitor inventory levels and guest consumption, track lounge usage and feedback, and coordinate with hotel teams for seamless operations.

Key Requirements

  • •Previous hospitality, concierge, or guest service experience preferred.
  • •Excellent customer service and verbal communication skills with the ability to do basic math.
  • •Work with Point of Sale systems and maintain high standards of safe, perceptive service.
  • •Be highly organized and able to proactively prioritize needs and manage resources and time.
  • •Ability to work a flexible schedule, including weekends and holidays.
Experience:HospitalityGuest service
Skills:Customer serviceVerbal communicationOrganizationTeamworkHospitality
Tech Stack:Point of Sale (POS)

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Choice Hotels
Operates and franchises a global portfolio of hotel brands, providing reservation, marketing, and franchise support services to independent and chain hotels across economy to upscale segments.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 1939
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn