Trust and Safety Specialist

Thumbtack
Philippines
Workplace: RemoteFull timeFunction: Security & Public SafetyExperience: 2-4 yearsSkills: ["Analytical skills","Professional judgment","Research","Communication","Investigation"]

Investigate and resolve Trust and Safety issues to protect Thumbtack’s customers and professionals. You’ll review pro and customer profiles and activities, ensure adherence to Terms of Service, and proactively detect and flag fraud, scams, spam, and suspicious behavior. The role includes researching complex fraud cases, escalating issues, reporting trends, and contributing to policy improvements and special ad-hoc projects across rotating shifts.

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FursaFursa
Thumbtack
Thumbtack
1 year ago

Trust and Safety Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Investigate and resolve Trust and Safety issues to protect Thumbtack’s customers and professionals. You’ll review pro and customer profiles and activities, ensure adherence to Terms of Service, and proactively detect and flag fraud, scams, spam, and suspicious behavior. The role includes researching complex fraud cases, escalating issues, reporting trends, and contributing to policy improvements and special ad-hoc projects across rotating shifts.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Security & Public Safety
Seniority: Mid level

Key Responsibilities

  • •Review pro profiles and activities and take appropriate action to deliver quality pros to customers.
  • •Review customer profiles and activities and take appropriate action to deliver quality leads/customers to pros.
  • •Ensure users adhere to Thumbtack’s Terms of Service and take appropriate action against violations.
  • •Proactively identify and flag fraud, scams, spam, and other Terms-of-Service violations; investigate complex fraud cases.
  • •Resolve issues through proper escalation and assist with special/ad-hoc Trust and Safety projects, including reporting trends to improve policies.

Key Requirements

  • •2-4 years of professional experience in BPO, shared services, or a similar industry.
  • •Experience working in trust & safety, content moderation, and/or fraud detection is strongly preferred.
  • •Excellent analytical skills and the ability to use professional judgment when interpreting findings.
  • •Strong aptitude for research, navigation, and investigation.
  • •Exceptional English communication skills (verbal, writing, and email writing).
Experience:2-4 yearsBPOShared servicesTrust & safetyContent moderationFraud detectionECommerceOnline marketplacesOnline communitiesIncident handling
Skills:Analytical skillsProfessional judgmentResearchCommunicationInvestigation
Languages:English

Company Brief

Thumbtack
Provides an online marketplace connecting local service professionals (home improvement, events, lessons, and more) with customers seeking quotes, reviews, and booking tools to hire vetted contractors and providers.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2008
WebsiteLinkedIn