Western Governors University

1 day ago

Assessment Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-point technical and operational support to students with questions and troubleshooting related to assessment platforms, tools, and systems. Guide students step-by-step to access and complete assessments, respond professionally to inquiries on scheduling and policies, and escalate complex issues when needed. Use institutional systems to document and track cases, maintain quality and accuracy standards, and share trends and feedback to improve workflows and operational efficiency.

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Assist students in resolving technical issues related to assessment platforms, tools, and systems.
•Provide step-by-step guidance to students on accessing and using assessment systems.
•Respond promptly and professionally to student inquiries related to assessments, including scheduling, policies, and procedures.
•Utilize institutional systems and databases to document interactions, access student information, and track case resolution.
•Escalate unresolved or complex technical issues to supervisors or technical support teams as needed.

Travel: Medium travel

Pay and Benefits

Salary: USD 17.88 - 25.96

Perks:Health InsuranceDentalVisionFlexible SpendingLife InsuranceDisabilityRetirementTuition DiscountPaid LeavePaid HolidaysParental Leave

Key Requirements

•1+ years of professional experience in technical troubleshooting.
•3+ years of customer service experience.
•Ability to learn and navigate different technological platforms and assessment systems.
•Proficient use of personal computers and standard software, including Microsoft Office Suite.
•High school diploma or equivalent (bachelor’s degree in a technical or related field is preferred).

Experience:1+ years

Education:High School

Skills:Problem-solvingCommunicationCustomer serviceAnalytical thinkingEmpathy

Tech Stack:Microsoft Office SuitePersonal computersAssessment systemsDatabasesInstitutional tools

Company Brief

Western Governors University

An accredited, nonprofit online university offering competency-based bachelor’s and master’s degree programs focused on workforce-relevant skills across business, IT, education, health, and nursing.

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Nonprofit & NGO

Headquarters: Salt Lake City, United States

Founded: 1997

Website LinkedIn

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Western Governors University

1 day ago

Assessment Operations Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Mid level

Key Responsibilities

•Assist students in resolving technical issues related to assessment platforms, tools, and systems.
•Provide step-by-step guidance to students on accessing and using assessment systems.
•Respond promptly and professionally to student inquiries related to assessments, including scheduling, policies, and procedures.
•Utilize institutional systems and databases to document interactions, access student information, and track case resolution.
•Escalate unresolved or complex technical issues to supervisors or technical support teams as needed.

Travel: Medium travel

Pay and Benefits

Salary: USD 17.88 - 25.96

Perks:Health InsuranceDentalVisionFlexible SpendingLife InsuranceDisabilityRetirementTuition DiscountPaid LeavePaid HolidaysParental Leave

Key Requirements

•1+ years of professional experience in technical troubleshooting.
•3+ years of customer service experience.
•Ability to learn and navigate different technological platforms and assessment systems.
•Proficient use of personal computers and standard software, including Microsoft Office Suite.
•High school diploma or equivalent (bachelor’s degree in a technical or related field is preferred).

Experience:1+ years

Education:High School

Skills:Problem-solvingCommunicationCustomer serviceAnalytical thinkingEmpathy

Tech Stack:Microsoft Office SuitePersonal computersAssessment systemsDatabasesInstitutional tools

Company Brief

Western Governors University

Industry: Education

Company Size: Enterprise (1,001+ employees)

Growth: Nonprofit & NGO

Headquarters: Salt Lake City, United States

Founded: 1997

Website LinkedIn