Applied Materials

1 week ago

Customer Experience Program Manager - EPIC Lab

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Own the customer experience for Applied Materials’ EPIC Lab, serving as a primary point of contact for onboarding through on-site visits and follow-up. Develop and align a repeatable customer operations model across engineering, lab operations, and leadership, coordinating schedules, resources, logistics, and documentation. Plan demos and engagements, track execution, and escalate issues. Gather customer feedback to continuously improve workflows, tools, and engagement strategies.

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary point of contact for customers visiting or engaging with the EPIC Lab.
•Manage the end-to-end customer journey, including visit planning, onboarding, and follow-up.
•Develop and align a customer operation model by coordinating and synchronizing EPIC end-to-end operations across functional teams.
•Plan and coordinate customer visits, demos, and engagements, aligning schedules, resources, and logistics across internal teams.
•Maintain documentation and communication for customer activities, track engagement programs, and drive continuous improvement using customer feedback.

Travel: Low travel

Pay and Benefits

Salary: USD 154,000 - 212,000 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
•7+ years of experience in customer experience, program management, operations, or business support roles.
•Experience in customer-facing roles within technology, semiconductor, or lab environments.
•Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment.
•Excellent communication and interpersonal skills to interact professionally with customers, executives, and cross-functional teams.

Experience:7+ yearsCustomer experienceProgram managementOperations

Education:Bachelor's in Business, Communications, or related field

Skills:Organizational skillsProject coordinationCommunicationInterpersonal skillsProblem-solving

Company Brief

Applied Materials

Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Applied Materials

1 week ago

Customer Experience Program Manager - EPIC Lab

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Santa Clara

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Serve as the primary point of contact for customers visiting or engaging with the EPIC Lab.
•Manage the end-to-end customer journey, including visit planning, onboarding, and follow-up.
•Develop and align a customer operation model by coordinating and synchronizing EPIC end-to-end operations across functional teams.
•Plan and coordinate customer visits, demos, and engagements, aligning schedules, resources, and logistics across internal teams.
•Maintain documentation and communication for customer activities, track engagement programs, and drive continuous improvement using customer feedback.

Travel: Low travel

Pay and Benefits

Salary: USD 154,000 - 212,000 annually

Equity and Bonus:Equity

Key Requirements

•Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
•7+ years of experience in customer experience, program management, operations, or business support roles.
•Experience in customer-facing roles within technology, semiconductor, or lab environments.
•Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment.
•Excellent communication and interpersonal skills to interact professionally with customers, executives, and cross-functional teams.

Experience:7+ yearsCustomer experienceProgram managementOperations

Education:Bachelor's in Business, Communications, or related field

Skills:Organizational skillsProject coordinationCommunicationInterpersonal skillsProblem-solving

Company Brief

Applied Materials

Industry: Industrial Machinery

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Santa Clara, United States

Founded: 1967

Glassdoor: 3.9

Website LinkedIn Glassdoor